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Premium Support Advisor
Docebo🇨🇦In-Person - CanadaCA$60K–CA$85K/yr9mo ago
Role Snapshot
Join Docebo as a Premium Support Advisor to provide high-level technical support for Advantage level accounts, ensuring optimal customer satisfaction through proactive issue resolution and tailored guidance. This role is crucial in delivering seamless experiences and fostering strong client relationships.
Key Responsibilities: Serve as the primary support contact for Premier, Advantage, and Essential Premium Support accounts, collaborating with Customer Success Managers, Account Managers, and other internal teams. Conduct monthly ticket reviews, provide multi-channel technical support via phone, video, and email, and analyze support trends to continuously enhance service delivery.
Skills & Tools: Strong technical aptitude in troubleshooting software applications and proficiency with SaaS support tools like Zendesk and Salesforce. Excellent communication abilities for engaging both technical and non-technical audiences with a commitment to customer advocacy.
Qualifications: Bachelor's degree in Computer Science or related field with at least 3.5 years of experience in SaaS technical support. Proven record of leading technical support requests to resolution.
Location: Canada
Compensation: CA$60K–CA$85K/yr