Customer Support Group Administrative Assistant

🇺🇸Hybrid - Carson, CA$28K–$38K/yriJust now

K-12 Operations Administrative Support Operations Management Payroll Management Expense Management Onboarding

Role Snapshot

As a Customer Support Group Administrative Assistant, you'll manage the operational backbone for Lakeshore's field workforce by handling payroll records, travel coordination, and employee expenses. Your attention to detail ensures that customer-facing teams can focus on delivering learning materials to educators and children.

Key Responsibilities: Reconcile payroll, timekeeping, and employee expense records across multiple systems; coordinate vendor bookings, travel arrangements, and invoice reconciliation; support new hire onboarding and compliance tracking; and draft professional correspondence for internal and external stakeholders.

Skills & Tools: Proficiency with payroll and expense management systems, strong organizational and reconciliation skills, and excellent written and verbal communication abilities. Ability to manage multiple priorities, identify discrepancies, and work collaboratively with supervisors, employees, and external vendors.

Qualifications: High school diploma or equivalent required; 1-2 years of administrative or office support experience preferred. Demonstrated competency with spreadsheets, payroll systems, and ability to maintain accuracy with detailed record-keeping.

Location: Hybrid - Carson, CA

Compensation: $28K–$38K/yr (estimated)

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Job Description

Behind every great teacher is someone making sure the details are handled. As a CSG Administrative Assistant, you'll keep the operational engine running for Lakeshore's CCA workforce — managing payroll records, coordinating travel and expenses, and supporting new hires from day one. Your accuracy and follow-through help our field teams stay focused on what matters most: getting great learning materials into the hands of educators and children.

A day on the job looks like this:

Review and reconcile payroll and timekeeping records across multiple systems, identifying and resolving discrepancies — such as missing punches, overtime, or sick time — in partnership with supervisors, employees, and staffing vendors
Track and reconcile employee expenses and mileage reimbursements, review receipts, code submissions accurately, and complete monthly credit card reconciliation
Research vendors, coordinate bookings, and reconcile invoices; manage employee travel arrangements including flights, hotels, and rental cars
Support new hire onboarding by sending welcome materials, coordinating system access, and tracking completion of required training and compliance courses
Draft clear, professional correspondence for internal and external stakeholders and pitch in on time-sensitive projects to keep the team moving