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Financial Services Representative
Penn Foster Group🇺🇸In-Person - United States$40K–$55K/yr2mo ago
Role Snapshot
AI‑generatedThe Financial Services Representative assists Penn Foster Group students with overdue payments in a high-volume call environment. The role focuses on collections while maintaining quality service and meeting team performance metrics.
Key Responsibilities: Collect on past due accounts via inbound and dialer campaigns, probe for and process payments, and update customer records after interactions. Handle high call volumes while adhering to department policies and contributing to monthly team goals.
Skills & Tools: Strong communication, active listening, and problem-solving abilities with demonstrated competency in call disposition and handling high-volume calls. Requires proficiency with computer systems, Microsoft Outlook, proper phone etiquette, and self-motivation in a metric-driven environment.
Qualifications: High school diploma or GED required. Collections or customer service experience is preferred.
Location: United States
Compensation: $40K–$55K/yr
Job Description
The full job description is available on Penn Foster Group's website.
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