Senior Service Director

City Year • Full-time • Hybrid in Chicago, Illinois, United States • $90,000 - $110,000 / year • 3h ago

Fast Facts

Join City Year Chicago as a Senior Service Director, leading the Service Department to implement impactful educational strategies in Chicago schools.

Responsibilities: Manage the Service Department's strategy, ensuring effective program implementation and quality service delivery in partnered schools, while mentoring staff and overseeing partnerships with CPS.

Skills: Strong leadership in K-12 education, program evaluation, adult learning principles, and data analysis are essential.

Qualifications: Bachelor's degree with 8+ years experience in education or related fields, preferably in CPS or the Chicagoland area.

Location: Chicago, IL

Compensation: $90000 - $110000 / Annually

Application Instructions

Click Apply to submit your online application. Please attach a resume and thoughtful cover letter on the "My Experience" page in the "Resume/CV" field.

Active City Year Staff members must login to Workday to apply internally.

Number of Positions: 1Work Location: Hybrid On-Site/Remote

Position Overview

The Senior Service Director (SSD) will report directly to the Managing Director of Impact and holds an integral role within the leadership and functions of the Impact Department at City Year Chicago. The SSD serves as the primary leader for the Service Department, working to set the vision and functions of this team which includes Learning and Development and Instructional Coaches. The role of the Senior Service Director is critical towards the design and implementation of the Whole School Whole Child (WSWC) service model across our partnered Chicagoland Schools. The Senior Service Director is accountable for the department’s strategy, performance, and success in achieving its potential for impact, sustainability, and scale.

As a leader in the Impact Department, the Senior Service Director will act as the main contact for the AmeriCorps Grant and manage this critical part of our organization. This role also plays a role in developing, managing, and improving relationships with (CPS) and all other Chicagoland schools with the Managing Director, Impact (MDI).

The salary range for this role is $90,000 - $110,000 annually, commensurate with experience.

Job Description

Responsibilities

Program Design, Implementation and Evaluation

Manage the development and execution of City Year Chicago’s service model implementation toensure thatthe implementation planremainsaligned with capacity, organizational and community stakeholder supportand organizational priorities.(School partnerships, student engagement, academic support, and student progress monitoring)
Ensure service quality and attainment of City Year Chicago’s impact goals through observations and evaluation of in-school services for staff and AmeriCorps members
Support the collaboration between the Service Team and the Impact Department to ensure that all AmeriCorps members are adequately prepared to deliver high quality interventions to students.
Lead site on identification, implementation, and execution of instructional and student-centered pilots, when applicable
Ensureappropriate datahas been sourced, collected, and analyzedin order toevaluate the program model and implementation, through the analytics department.

Service Department Leadership & People Management

Lead and provide vision, strategy, and oversight for the Impact Service Department
Work with and manage the Senior Manager of L&D, as well as instructional coaches to ensure that the WSWC model is functioning as intended and the ACMs are prepared to enact the model, infusing feedback andutilizingevaluative data when necessary
Effectively manage, mentor, and develop the Senior Manager
Effectively manage the instructional coaching teamin order toprovide the staff and AmeriCorps members withtimely, relevant trainings and support to meet student outcomes, support schoolprioritiesand service delivery goals
Effectively works alongside the Director of Analytics who works closely with a shared Analytics manager from CYHQ,in order toappropriately build systems to progress monitor service model efforts, student outcomes, service goalsand etc.as well as evaluate our program model.
Design, implement and progress monitor towards an effective coaching and L&D model which supports ACMs instructional development and enhance student outcomes as well as help to development impact staff towards sound instructional practices and protocols
Effectively hire anddeterminerelevant andappropriate onboardinginto the department and organization for all incoming team members
Work alongside department leadership to perform other necessary duties as assigned

Partnerships

Work with MDI to build upon and foster new relationships within CPS and beyond to ensure needs of partnerships and CY are both being met
Collaborate with service partners to ensure service model complements school climate, culture, and instructional priorities of our partners
Serve as the site AmeriCorps point person, act a liaison between local site and HQ
Liasewith CPS and external stakeholders to ensure our impact is elevated and appropriately narrated through our data,evaluationsand implementations.

Organizational Initiatives & Site Leadership

Establish operating policies and procedures along with the MDI within the Impact and Service Department that are consistent with the organization’s mission and culture.
Communicate and collaborate with key staff at City Year Headquarters, Market B Impact leadership and Managing Directors of Impact and National Learning and Development department and other City Year sites around model fidelity, best practices, assessments, pilots, resources, feedback, strategic partnerships,dataand analytics
Complete all grant reporting for CYCHI AmeriCorps grants andmonitorcompliance and progress towards goal
Serve as the AmeriCorps point person for the site; liaise between the Serve Illinois Commission, the localsiteand City Year Headquarters (CYHQ),
Collaborate with the Senior Director, Site Operations tomonitorgrant compliancein regard tobackground checks,registrationand other various requirements
Work alongside the Senior Director Teamin order toeffectively lead out on Impact Staff and village spaces to drive organizational goal and priorities as well as foster a sense of community and belonging across the departments
Activelyparticipatein all site and HQ staff meetings (network gatherings, site staff meetings, department meetings, site leadership team meetings, etc.)

Qualifications

Bachelor's degree, plus 8+ years ofexperience working in K-12 school systemsworking in education, program evaluation and management, or adult learning fields, preferably within CPS and/or Chicagoland area
Knowledge of adult learning principles and experience in implementing these principles
Knowledge of program evaluation and implementation on a large scale
Experience inanalyzing large data sets to draw conclusions and create solutions.
Deep understanding of and commitment to City Year's values, for more information visit:https://www.cityyear.org/about-us/culture-values

Compensation and Benefits

Full time employees are entitled to compensationcommensuratewith experience. Benefits forfull timeemployees include health insurance withFlexibleSpending Account, paid vacation, holidays, parental leave, 401K, and more. City Year is an Equal Opportunity Employer, committed to a diverse workforce.

Benefits

Full-time employees will be eligible for all benefits including vacation, sick days and organization holidays. You may participate in all benefit programs that City Year establishes and makes available to eligible employees, under (and subject to all provisions of) the plan documents that govern those programs. Currently, City Year offers medical, dental, vision, life, accidental death and dismemberment and disability coverage, Flexible Spending Accounts (FSA), and other benefits including 401(k) plan(s) pursuant to the terms and conditions of company policy and the 401(k) plan document. For more information, click here.

Employment at City Year is at-will.

City Year does not sponsor work authorization visas.