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Role Snapshot
Join Docebo as a Technical Account Manager to build and deepen customer relationships while ensuring success with AI-powered learning solutions. You'll serve as a technical liaison translating business goals into technical strategies and driving customer success.
Key Responsibilities: Manage customer relationships by translating business goals into long-term technical strategies, participate in strategic customer initiatives, and serve as a technical liaison between customer stakeholders and internal Docebo teams. Create presentations on platform performance, report on SLAs, and identify opportunities for efficiency gains while representing customer interests.
Skills & Tools: Technical troubleshooting expertise in SaaS environments, knowledge of back-end and front-end development technologies, and excellent communication and presentation skills. Familiarity with OAuth 2.0, SAML, and BI reporting tools is preferred.
Qualifications: 5+ years of technical troubleshooting experience and 2+ years of enterprise account management experience in a SaaS setting required. Bachelor's degree in a related field or equivalent professional experience expected.
Location: Canada
Compensation: CA$80K–CA$120K/yr