Fast Facts
Join HackerRank as a Customer Account Manager for SMBs, where you'll enhance customer experiences and support through their lifecycle, focusing on renewals and account management.
Responsibilities: Manage a portfolio of SMB customers, conduct regular check-ins, support renewal processes, act as a strategic advisor, and identify expansion opportunities.
Skills: 1-3 years in a customer-facing role in SaaS or technology, strong communication skills, customer-focused, organized, and able to manage multiple priorities.
Qualifications: Familiarity with HR Tech or developer-focused products and experience engaging with HR, Talent, or Engineering teams are preferred.
Location: Hybrid in Santa Clara, CA, requiring occasional office presence.
Compensation: $100000 - $125000 / Annually
About the role
We are seeking a Customer Account Manager who is committed to delivering a strong customer experience and supporting customers throughout their lifecycle with HackerRank. This role is designed for an early-career account manager who is eager to build foundational skills in customer renewals, relationship management, and account operations.
In this role, you will manage a portfolio of SMB customers, ensuring consistent adoption, smooth renewals, and a positive overall experience. You will collaborate closely with teammates and follow established playbooks to support retention and identify straightforward expansion opportunities, with guidance from senior team members.
What you’ll do
- Manage a portfolio of SMB customers, executing defined adoption and renewal motions to drive retention and customer satisfaction.
- Conduct regular customer check-ins to ensure customers are realizing value and address questions or issues proactively.
- Support renewal conversations and standard contract processes, escalating complex scenarios as needed.
- Act as a strategic advisor by leading customer and internal teams, removing roadblocks, and accelerating adoption.
- Identify basic expansion or usage opportunities and partner with senior team members when appropriate.
- Maintain accurate customer data, renewal tracking, and activity logging in CRM tools.
- Collaborate with Sales, Product, and Support to ensure a smooth and consistent customer experience.
Who you are
- You bring 1–3 years of experience in a customer-facing role within a SaaS or technology environment, such as account management, sales development representative, customer success, or sales support.
- You are organized, resilient, and comfortable managing multiple priorities in a fast-paced environment.
- You are customer-focused and curious, motivated by understanding customer needs and ensuring a positive, reliable experience.
- Strong written and verbal communication skills, with the ability to explain concepts clearly.
Even better if you have
- Familiarity with HR Tech, recruiting tools, or developer-focused products.
- Comfort engaging with day-to-day customer contacts in HR, Talent, or Engineering teams.
- A collaborative mindset. You work seamlessly across teams, bringing together Support, Product, and Sales to ensure customer needs are met.
You will thrive in this role if
- Are a Captain - you enjoy owning the customer relationship and championing their success.
- Are skilled at engaging HR/Talent & Technical decision-makers, helping them navigate hiring and workforce planning goals.
- Believe in long-term partnerships and being the trusted advisor for your customers.
Compensation
This sales role is eligible for incentive-based pay, with an annual total potential earnings range of $100,000 to $125,000, including base salary and incentive-based compensation (based on quota attainment).
