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Client Support Advocate
Penn Foster Group🇺🇸In-Person - United States$15/hr2mo ago
Role Snapshot
The Client Support Advocate provides high-quality customer service to students and clients through phone, chat, and email channels, handling inquiries and resolving issues professionally. This role is essential for maintaining service quality and supporting the Penn Foster Group's mission of accessible online education.
Skills & Tools: Strong verbal and written communication skills, active listening, empathy, ability to multitask, and proficiency with MS Office, Oracle, AS400, and other database systems. Must demonstrate a professional phone presence and ability to drive issues to resolution.
Qualifications: High School diploma required; experience in a customer support or related role is preferred. Must be a self-starter who can work effectively within a team and demonstrate passion for education.
Location: United States
Compensation: $15/hr
Job Description
The full job description is available on Penn Foster Group's website.
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