Senior Implementation Consultant

LINQ • Full-time • Remote (None) • 2h ago

Fast Facts

The Senior Implementation Consultant will work closely with clients to understand their software needs and ensure successful deployment of LINQ software, providing exceptional service and training throughout the implementation process.

Responsibilities: Facilitate software implementations, conduct training sessions, document client requirements, collaborate with internal teams, troubleshoot issues, and maintain project documentation.

Skills: 5+ years of experience in software implementation or K-12 industry, strong project management, client relationship and communication skills, proficiency in Microsoft Office 365 and project management software.

Qualifications: BA/BS degree in a technical or business-related field; project management experience or certifications are a plus; experience in child nutrition or K-12 education is preferred.

Location: Remote position with travel requirements of less than 35% to client sites for onsite training.

Compensation: Not provided by employer. Typical compensation ranges for this position are between $90,000 - $130,000.

About The Role:

The Senior Implementation Consultant partners with clients to gain a comprehensive understanding of their district and business/technical requirements and works to ensure that delivery of LINQ software addresses those needs. The Implementation Consultant ensures the transition to LINQ software is completed according to predetermined timelines and establishes a positive introduction to the new relationship between the client district and EMS LINQ.

What you’ll be doing:

Provide exceptional professional services and education to clients about LINQ software products, including TITAN nutrition software.
Work with clients in the project planning stage to understand and document requirementsregardingLINQ products, providing best practice information to improve client experience in implementation.
Design and conduct knowledge transfer and configuration sessions through remote training, onsite training or through webinars and recorded sessions.
Educate users on LINQ software functionality and product and system configuration,assistingthe client where necessary to complete required functional requirements.
Collaborate with team members and other LINQ stakeholders to successfully complete implementation projectsin a timely mannerand deliver exceptional client service.
Assistinternal LINQ teams withcreation of training resources and documentation.
Play an active role in proactivelyidentifyingproduct issues and troubleshooting issues. Report issues to escalated support team following established LINQ processes, creating documentation as required.
Keep up to date on administrative tasks such as attending team meetings,enteringand updating data and metrics in project management tool (Wrike, Salesforce), communicating with clients, entering time reports and managing internal communications.
Notify management andappropriate organization/departmentof issues or unplanned events that could impact the effectiveness/schedule/budget of the implementation.
Use available resources like LINQ Academy to improve self-knowledge on industry-related issues and business-related skills.
Participatein LINQ user events (remote and in person) and travel whenrequired to client sites for onsite training.
Perform other duties as assigned.
Be an advocate and champion of LINQ software and services.

What We Are Looking For:

BA/BS degree in a technical or business-oriented field
5+ years of relevant professional experience, including either K-12 industry operator experience or software implementation technical/professional service, or other relevant business experience.
Project management experience or certifications (such as PMI-based CAPM or PMP)a plus.

What will Make You Stand Out:

Experience in child nutrition or K-12 education industry preferred
Strong knowledge and execution in project management and software services delivery
Exceptional client relationship and communication skills, with the ability to work directly and professionally with clients in both remote and in-person environments
Ability to work successfully with teams and with leadership to help build efficient and productive work environment.
Active listening skills and ability to communicate effectively with internal and external stakeholders in both verbal and written form.
Growth mindset and desire to continually develop and improve knowledge and skills
Spanish language (spoken and written)proficiencya plus
Familiarity with Microsoft Office 365 suite (Teams, PowerPoint, Outlook, Excel) and project management software (example: Wrike) a plus.

The Tech:

Microsoft Office
Slack

Travel Requirements:

Less than 35%

EOE STATEMENT:

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.