Growth Marketing Manager, Scaled Success

Figma • Full-time • Remote (Hybrid in San Francisco, California, United States) • 6h ago

Fast Facts

Join Figma as a Growth Marketing Manager to develop strategies that enhance customer success for high-value self-serve segments while integrating AI systems for scalable growth.

Responsibilities: Define and implement scaled success strategies for self-serve customers, enhance customer journeys through collaboration, run impactful experiments, and identify growth opportunities.

Skills: Strong leadership, analytical skills, experience in growth marketing and customer success, knowledge of AI/automation, and excellent communication abilities.

Qualifications: 8+ years in growth or customer success roles, experience in high-growth environments, and strategic development skills.

Location: This is a remote role based in the United States, with options available in San Francisco, CA and New York, NY.

Compensation: Not provided by employer. Typical compensation ranges for this position are between $120,000 - $180,000.

We’re looking for a Growth Marketer, Scaled Success to define how we support and grow a high-value segment of self-serve and previously sales-owned customers. In this role, you’ll build Figma’s scaled success motion by designing how self-serve, lifecycle, support, and human touch work together, and creating AI-enabled systems that drive growth while maintaining a high-quality customer experience.

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you’ll do at Figma:

Define and build Figma’s scaled success approach for self-serve and unmanaged customers
Design how product, lifecycle, support, and human touch work together across the customer journey
Partner with Growth Product and Billing to improve self-serve experiences and drive expansion
Run experiments across digital and human-touch channels to understand what drives impact
Identify key growth levers (e.g., seat expansion, upgrades, add-ons) and turn them into scalable programs
Drive alignment across Marketing, Product, Support, Sales-assist teams, Enterprise Customer Experience, and Data Science

We'd love to hear from you if you have:

8+ years in growth, lifecycle, monetization, or scaled customer success roles
Experience building strategy and systems from scratch in a high-growth environment
Strong cross-functional leadership and ability to influence without authority
Deep analytical rigor, including experimentation and measurement
Clear communication and executive presence

While not required, it’s an added plus if you also have:

Experience working across self-serve and sales-assisted segments
Experience using AI or automation to scale programs
Hands-on experience optimizing billing or monetization flows with Product

At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.