Implementation Specialist, SchoolsBuddy

We are looking for an energetic individual with 1-2 years prior onboarding, account management or customer training experience to join our APAC Team as an Implementation Specialist. In this role, you will be responsible for customer onboarding operations & new user training for SchoolsBuddy.

The Implementation Specialist’s primary responsibility is to be the main point of contact between customers and SchoolsBuddy during the onboarding period. You will work closely with the Solutions and Client Experience team to orchestrate the initial setup of SchoolsBuddy, ensuring it is set up for success and meets customers' unique needs

The right candidate will be a self-starter able to stay focused on their priorities while still working within a highly collaborative team and who is willing to be creative and think outside of the box to achieve the broader company goals.

This role is based in our Taipei office. In-office attendance is expected, with some flexibility for remote work where appropriate. This is a 1-year fixed-term position (maternity cover) with the possibility of becoming permanent based on company growth and individual performance.

What you’ll learn in the first 30–45 days

1. Product knowledge, the hows, and whys of using SchoolsBuddy
2. The nuts and bolts of SchoolsBuddy as a SaaS business
3. The role of implementation and why good customer experiences matter
4. The context and workflows of international schools and how to best onboard them

Key Responsibilities

• Develop long-term goals with schools, using change management strategies to ensure the successful implementation of our software
• Show an in-depth knowledge of our products and their capabilities and how they would be used in a school’s process
• Review and confirm customization of products to facilitate clients’ processes
• Translate clients’ needs to technical needs and vice-versa
• Conduct both basic and advanced training on-site and online, assessing users’ abilities and tailoring training to fit
• Keep current on industry changes in education and change management
• Transition client relationship seamlessly to the School Experience Manager after the implementation period
• Work with the broader Services & Support Team to identify the best possible approach to project completion
• Work across teams to contribute to the overall mission of Faria, drive innovation of our products, and further our relationships with our client schools

What are we looking for?

• Able to provide amazing customer service by anticipating our customers' needs even before they know it
• Feel comfortable presenting in front of large and small groups of people, as well as presenting digitally
• A problem solver who can make inferences and be creative when troubleshooting
• Passionate and driven to succeed, always going beyond what’s expected
• Able and willing to spend 10% of your time traveling, working directly with clients at their schools
• A team player who enjoys working collaboratively but with a significant amount of personal accountability
• An excellent communicator (clear, concise, friendly, open-minded, confident and respectful), both verbally and written, and possessing the ability to interact professionally with a diverse group of people
• Interested in the field of education and invested in transforming teaching and learning
• Someone with 1-2 years of software implementation (preferably in the education sector) or relevant SAAS experience
• APAC Foreign language skills are beneficial but not required.

DISCRIMINATION DECLARATION

All qualified applicants will be considered for employment without regard to age, race, creed, colour, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, or sex.

Please note: Only shortlisted candidates will be contacted due to a high volume of applicants.

• Competitive salary, plus eligibility for variable compensation plan
• Monthly Health & Wellness Allowance
• Office lunch & team socials
• Professional Development Budget

ABOUT FARIA EDUCATION GROUP

At Faria Education Group, we are dedicated to reaching every learner and inspiring every educator. As the trusted partner of over 10,000 schools and 4 million students in 155 countries, we lead the way in international education systems and services.

We offer an integrated suite that supports all aspects of curriculum management, teaching and learning, admissions, and school-to-home communications. With an unwavering commitment to innovation, our technology is designed with rigorous standards for data protection and security, ensuring first-class training and support for modern international schools.

Through our innovative online courses and revision programs, we provide comprehensive educational experiences. Our offerings include the IB Diploma and Cambridge online courses, bringing high-quality education to schools and homes worldwide.

Join us in our commitment to transforming education and empowering communities globally. Explore our services, including ManageBac, OpenApply, Atlas, SchoolsBuddy, Pamoja, Wolsey Hall, and Oxford Study Courses.

https://www.faria.org/careers