Customer Success Manager

🇺🇸In-Person - 3 Locations$55K–$75K/yri1h ago

Higher Ed Customer Success Account Management Client Retention Higher Education Customer Support

Role Snapshot

Customer Success Manager at Wiley focused on driving customer satisfaction and retention while supporting the company's innovation and growth objectives. The role involves working with a collaborative team dedicated to solving complex challenges and creating meaningful impact.

Key Responsibilities: Build and maintain strong relationships with customers to ensure their success and satisfaction. Drive customer retention, identify growth opportunities, and serve as a trusted advisor to help customers achieve their goals.

Skills & Tools: Strong communication and relationship management abilities, problem-solving skills, and the ability to work collaboratively in a fast-paced environment. Product knowledge, customer advocacy, and data-driven decision-making are essential.

Qualifications: Typically requires 2-4 years of customer success, account management, or related experience. Bachelor's degree preferred; demonstrated success in customer-facing roles and proven track record of driving customer satisfaction metrics.

Location: In-Person - 3 Locations

Compensation: $55K–$75K/yr (estimated)

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Job Description

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. We're a forward-thinking organization dedicated to innovation and growth. Our success is built on the diverse talents and perspectives of our team members, who work together to solve complex challenges and create meaningful impact. We foster a culture of continuous learning, collaboration, and professional development. Applicants who have any questions about the job application process may contact Talent Acquisition Support for assistance.