Client Engagement Coordinator

$48K–$61K/yr8h ago

Corporate Operations Account Management Revenue Operations Customer Success Project Management Sales Enablement

Role Snapshot

The Client Engagement Coordinator supports Sales Executives across the client lifecycle, handling account management, order fulfillment, and customer service to keep client needs and business operations on track.

Key Responsibilities: Process orders for subscriptions, products, services, and custom programs; oversee domestic and international implementations; manage invoicing, credits, and payment portals; maintain pipeline reports; generate standard agreements; and ensure compliance with company policies and revenue recognition.

Skills & Tools: Strong organizational, problem-solving, and customer service skills; ability to manage multiple projects concurrently; proficiency in Microsoft Office, Salesforce.com, and Microsoft AX Dynamics; and a proactive, self-starting approach.

Qualifications: A bachelor's degree in business, finance, communications, or a related field, and/or a minimum of 3 years of project or sales support experience.

Compensation: $48K–$61K/yr

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Job Description

We give strategy the human edge™.

FranklinCovey (NYSE: FC) is the world’s most trusted leadership and organizational performance partner that gives strategy the human edge. We help organizations achieve the breakthrough results that matter most. Using proven, principle-centered frameworks and practices, we build high-trust leaders, teams and cultures and help clients translate strategy into consistent execution. For more than 40 years, we have tested this approach with thousands of clients from Fortune 100 companies to educational and government institutions, providing professional services across 160 countries.

To learn more, visit franklincovey.com

Title: Client Engagement Coordinator

Global Title: Client Engagement Coordinator

Division & Department: Corporate Operations

Status: Full-Time

Reports to: Director of Operations

Location: Remote – Anywhere in the contiguous US

Compensation: Anticipated compensation for this position is $48-61k*.

Date Posted: 10/14/2026**

Job Summary

The Client Engagement Coordinator (CEC) supports Sales Executives throughout the client lifecycle by providing support and account management focusing on timeliness, accuracy, and quality. The CEC manages internal systems, order fulfillment, and delivers exceptional customer service to meet client needs and keep the business on track.

Essential Job Functions

Responsible for supporting established revenue workload goal and key metrics aligned to company monthly thresholds with quality, accuracy, and adherence to established Service Level Agreement.
Ensure smooth customer experience from contracting to the completion of the client lifecycle.
Oversee order fulfillment and management of implementations both domestic and international.
Process clients’ orders accurately and promptly for subscriptions, products, services, and custom programs.
Foster relationships with facilitators, managing certifications, orders, and promotions.
Proficient with pipeline reports to support changes to opportunity stages and dates for forecasting accuracy.
Generate standard agreements and coordinate inquiries with the legal and custom solutions teams as needed.
Ensure compliance with company policies, revenue recognition, and processes.
Manage invoicing, credits, and payment portals.
Develop proficiency in relevant software and tools.

Basic Qualifications

Bachelor’s degree in business, Finance, Communications, or related field, and/or minimum 3 years of project and/or sales support experience

Preferred Skills & Experience

Proactive self-starter with excellent organizational and problem-solving skills
Strong customer service and interpersonal abilities
Ability to manage multiple projects concurrently with excellence, and to manage realignment of accounts and workload seamlessly
Proficiency in Microsoft Office and knowledge of Salesforce.com and Microsoft AX Dynamics

Benefits include medical, dental, and vision insurance, HSA, employee stock purchasing program, 401(k), paid time off, holiday pay, and more. Please visit https://franklincoveybenefits.com/ for details.

*Actual offer may be outside of this range and will be determined by education, experience, knowledge, skills, and abilities, as well as geographic location, internal equity and alignment with market data.

Unless otherwise noted, applications will be accepted for a minimum of three (3) days from the initial published date on the FranklinCovey job board, but the posting may close at any time after the specified duration.

Employer Information

For an overview of our Interview Process, please visit https://www.franklincovey.com/about/careers/working-at-franklincovey/.

FranklinCovey is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Please visit https://www.franklincovey.com/careers/notices-and-provisions/ for our full Equal Employment Opportunity policies and Nondiscrimination Provision.

Direct Reasonable Accommodation requests to accommodations@franklincovey.com.

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