Seasonal Customer Support Group Coordinator

🇺🇸In-Person - Carson, CA$28K–$36K/yri58min ago

K-12 Operations Project Management Vendor Management Operations Management Administrative Support Customer Coordination

Role Snapshot

Seasonal Customer Support Group Coordinator serves as a liaison between corporate headquarters and retail stores, managing projects and coordinating support services to meet Lakeshore Learning Materials standards.

Key Responsibilities: Book and manage new projects through all stages, coordinate installation support services, schedule labor, maintain Salesforce records, and serve as first-line communication for vendor and labor accounts. Process invoices, resolve issues efficiently, and ensure clear correspondence with all stakeholders.

Skills & Tools: Extensive administrative experience, advanced multitasking and organizational abilities under deadline pressure, proficiency with Salesforce, vendor management experience, and strong communication skills.

Qualifications: Candidates should demonstrate proven administrative experience and the ability to excel in a fast-paced supporting role managing multiple projects simultaneously. No specific education level or years of experience stated in posting.

Location: In-Person - Carson, CA

Compensation: $28K–$36K/yr (estimated)

Prep for this role with AI tools →

Job Description

We are currently seeking an energetic Seasonal Customer Support Group (CSG) Coordinator who can thrive in a fast-paced environment. In this role, you will serve as a liaison between our corporate headquarters and retail stores, while also working with outside vendors to support our Sales Support Specialists in multiple capacities. The position requires extensive administrative experience, a talent for multitasking under deadline pressure and the ability to excel in a supporting role. If you are an incredibly organized individual who wants to learn new skills in a challenging yet fun environment—and you have a passion for helping others and pitching in where needed—then don’t pass up this opportunity!

A day on the job looks like this:

Book new projects and ensure all required services are in place to meet Lakeshore standards
Manage and track new projects through all stages
Coordinate support services for installation dates
Schedule labor for work to ensure successful project execution
Maintain and manage all records and paperwork related to projects
Maintain Salesforce records for all projects, including labor assignments, support service bookings and order information
Work closely with our third-party vendors to support projects and customer needs
Collaborate with other departments as needed
Resolve issues efficiently as they arise
Serve as the first line of communication for labor and third-party accounts
Process and review invoices for labor and vendors
Ensure projects are completed to satisfy all stakeholders
Compose various forms of correspondence to maintain clear communications with all end users