Seasonal Customer Support Group Coordinator

We are currently seeking an energetic Seasonal Customer Support Group (CSG) Coordinator who can thrive in a fast-paced environment. In this role, you will serve as a liaison between our corporate headquarters and retail stores, while also working with outside vendors to support our Sales Support Specialists in multiple capacities. The position requires extensive administrative experience, a talent for multitasking under deadline pressure and the ability to excel in a supporting role. If you are an incredibly organized individual who wants to learn new skills in a challenging yet fun environment—and you have a passion for helping others and pitching in where needed—then don’t pass up this opportunity!

A day on the job looks like this:

• Book new projects and ensure all required services are in place to meet Lakeshore standards
• Manage and track new projects through all stages
• Coordinate support services for installation dates
• Schedule labor for work to ensure successful project execution
• Maintain and manage all records and paperwork related to projects
• Maintain Salesforce records for all projects, including labor assignments, support service bookings and order information
• Work closely with our third-party vendors to support projects and customer needs
• Collaborate with other departments as needed
• Resolve issues efficiently as they arise
• Serve as the first line of communication for labor and third-party accounts
• Process and review invoices for labor and vendors
• Ensure projects are completed to satisfy all stakeholders
• Compose various forms of correspondence to maintain clear communications with all end users