Business Analyst, Customer Experience

What Success Looks Like

Within 6–12 months, the Business Analyst, Customer Experience Systems will have:

• Established comprehensive understanding of Customer Experience sub-team operations and system requirements across Professional Development, Technical Services, and Customer Support domains
• Successfully supported 5-7 system enhancement projects from requirements gathering through implementation with high-quality documentation and stakeholder satisfaction
• Built trusted relationships with business stakeholders and technical partners resulting in streamlined communication and reduced project friction
• Developed standardized requirements templates and process maps that improve project predictability and reduce rework cycles
• Contributed to improved portfolio visibility and decision-making through clear documentation, status reporting, and risk identification
• Demonstrated proficiency in Salesforce, Gainsight, and Tableau to support business system analysis and validation activities
• Established reputation as reliable cross-functional partner who facilitates alignment and delivers high-quality analytical work
• Supported successful system implementations that deliver measurable business value and operational improvements

TO BE SUCCESSFUL IN THIS ROLE

You are:

• A detail-oriented translator. You bridge business context with technical requirements and make complex system changes feel manageable and clear.
• A collaborative facilitator. You build consensus among diverse stakeholders and guide cross-functional teams toward shared understanding and alignment.
• A process optimizer. You identify inefficiencies and design improvements that leverage system capabilities to enhance operational effectiveness.
• A quality guardian. You ensure requirements are complete, accurate, and testable while anticipating edge cases and potential implementation challenges.
• A reliable partner. You deliver high-quality work consistently and communicate proactively to keep projects on track and stakeholders informed.
• A systems thinker. You understand dependencies, data flows, and business impacts across Customer Experience domains and technical platforms.
• A continuous learner. You adapt quickly to new systems, processes, and business contexts while building expertise that benefits the entire team.
• A problem solver. You approach complex business and technical challenges with analytical rigor and creative thinking to find practical solutions.

What we offer:

Salary is only one component of the Amplify Total Rewards package, which includes a 401(k) plan, competitive health insurance and mental health options, basic life insurance, paid time off, parental leave, and access to best-in-class development programs. The gross salary range for this role is $75,000 - $85,000. This role is eligible to earn an annual discretionary bonus that rewards individual and company performance.

Amplify is an Equal Opportunity Employer. Amplify makes employment decisions based on qualifications and merit, and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, veteran status, or any other legally protected characteristic or status.

Amplify is committed to providing reasonable accommodations for qualified individuals with disabilities, including disabled veterans. If you have a disability and need an accommodation in connection with the application or hiring process, please email hiringaccommodations@amplify.com.

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If you are selected for employment, a background check will be required. As required by state and local laws and district policies, you may be required to provide additional documentation, such as proof of vaccination, or submit to enhanced background screening, such as fingerprinting.

Amplify is an E-Verify participant.