Associate Product Usage Analyst

🇬🇧In-Person - Newcastle upon Tyne, United Kingdom£24K–£32K/yri37min ago

K-12 Data & Analytics Data Analysis Fraud Detection Product Analytics Misuse Investigation Compliance Monitoring

Role Snapshot

The Associate Product Usage Analyst will investigate and prevent misuse of Turnitin products by validating offending accounts, halting unauthorized access, and identifying emerging trends in contract cheating and essay mill activities. This role supports the Misuse team in protecting the integrity of Turnitin's platform through systematic analysis and cross-functional collaboration.

Key Responsibilities: Monitor and analyze internal misuse reports daily to detect anomalies and unauthorized activities, research and validate potential cases of product misuse, and work with the Product Usage Analyst to identify trends and security vulnerabilities. Document processes, provide regular reports to Technical Support leadership, and assist in projects to improve misuse detection and delivery of team OKRs.

Skills & Tools: Strong analytical and investigative abilities with attention to detail in identifying patterns and anomalies in complex data sets, coupled with excellent communication skills for documenting findings and collaborating across internal teams. Proficiency in data analysis tools and methodologies, combined with a methodical approach to problem-solving and process improvement.

Qualifications: Bachelor's degree in a related field (e.g., business, data analysis, computer science) or equivalent professional experience in fraud detection, compliance, or product security. 1-3 years of experience in investigation, data analysis, or a similar analytical role is typically expected.

Location: In-Person - Newcastle upon Tyne, United Kingdom

Compensation: £24K–£32K/yr (estimated)

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Job Description

The Associate Product Usage Analyst will support the research and investigation in tickets of the misuse of Turnitin products and take the appropriate action to validate and halt offending accounts and work with internal stakeholders to identify trends in investigated cases.

Work with our Product usage analyst to understand the impact of essay mills and contract cheating to our products.
Provide feedback around emerging trends in the misuse of Turnitin
Work within the Misuse team and research and analysis methodologies to detect when essay mills are using our online solutions.
Monitor and analyze internal misuse reports daily to identify anomalies, patterns, and unauthorized activities requiring further investigation.
Identify and review with Product usage analyst security holes that allow for unauthorized access to Turnitin.
Work with Product usage specialist to provide Technical Support leadership team accurately regular and ad-hoc reports related to investigations.
Document processes and procedures where needed and proactively identify improvements.
Assist in projects within the Technical Support team to improve identification of potential cases of misuse.
Assist Product usage analyst on delivery of OKR’s set for the Misuse team.