Operations Training Specialist

🇺🇸In-Person - Aurora4h ago

Corporate Instructional Design Corporate Training LMS Administration Onboarding Training Development Corporate Training Onboarding LMS Administration Training Development

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Role Snapshot

Operations Training Specialist responsible for designing, delivering, and evaluating comprehensive onboarding and ongoing training programs for contact center operations teams. This role directly impacts new hire readiness and team performance through end-to-end program ownership.

Key Responsibilities: Own complete new hire onboarding experience including program design and delivery, design and facilitate ongoing training programs, and manage all training materials and logistics independently. Evaluate training effectiveness and maintain learning systems.

Skills & Tools: Strong instructional design and training delivery capabilities with proficiency in learning management systems (LMS) and knowledge management systems. Excellent project management, time management, and demonstrated ability to own training initiatives from conception through continuous improvement.

Qualifications: Bachelor's degree required with 3+ years of experience in training, instructional design, or knowledge management in a contact center or customer service environment. Proven track record of designing, implementing, and improving training programs.

Location: In-Person - Aurora

Compensation: Not provided by employer. Typical compensation for this role is $52,000 – $68,000/year based on title, seniority, and location.

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Job Description

A company is looking for an Operations Training Specialist, Contact Center. Key Responsibilities Own the end-to-end new hire onboarding experience for assigned operations teams, including program design and delivery Design and facilitate ongoing training programs and maintain all training materials for assigned teams Evaluate training effectiveness and manage all program logistics independently Required Qualifications 3+ years of experience in training, instructional design, or knowledge management in a contact center or customer service environment Bachelor's degree Demonstrated ownership of training programs, from creation to implementation and improvement Strong project and time management skills Familiarity with knowledge management systems and learning management systems (LMS)