Product Support Engineer

Job Description A degree or experience in quality control, systems, or a related field is preferred. Candidates with industry certifications will receive preference. Qualified candidates will have advanced problem-solving skills and pay close attention to detail. Must be a quick study to gain extensive knowledge of company products, be able to multi-task, think on your feet, able to excel in a fast-paced environment, and be able to adapt to changes in product requirements. Additionally, you must have excellent communication and interpersonal skills, work well in a team environment with other engineers, but still be able to work independently and perform at a high level. Proficiency with proprietary software, as well as office applications to communicate with higher management and other team members, is required Responsibilities Triage, analyze, and resolve customer concerns and problems, diagnose the root cause, and document interactions Provide troubleshooting, technical, and software advice and suggestions Conduct trainings and create documentation for team members and users Help create test cases and perform user acceptance testing for large feature deployments Become a subject matter expert for our product and its features Qualifications BS in Computer Science, Engineering or related field, or relevant experience 2+ years of experience with manual cross browser testing 2+ years of experience in gathering functional requirements and breaking down test scenarios into executable test cases Excellent problem-solving skills with a strong attention to detail Excellent verbal and written communication skills Must be a self-starter who thrives in a team-oriented environment Proven propensity to learn new technologies quickly Experience with CRM software systems, web content management systems, membership management systems or other association software tools Technical skillset should include working knowledge of MS SharePoint, MS Word, MS Access, MS Outlook, MS Excel, HTML, XML and browser technologies, including developer tools Experience working in Agile methodologies Experience in Jira or related test management/bug tracking tools About Us Momentive Software amplifies the impact of over 20,000 purpose-driven organizations in over 30 countries, with over $11 billion raised and 55 million members served to date. Mission-driven nonprofits and associations rely on Momentive’s cloud-based software and services to address their most pressing challenges – from engaging their communities to simplifying operations and growing revenue. Designed to help organizations connect more, manage more, and ultimately expect more, Momentive's solutions are built with reliability at the core and strategically focus on fundraising, learning, events, careers, volunteering, accounting, and association management. Momentive partners with organizations that believe "good enough" is never enough – so they can bring on better outcomes for everyone they serve. Learn more at momentivesoftware.com. Why Work Here? At Momentive Software, we’re a team of passionate problem-solvers, innovators, and volunteers who believe in using technology to make a real difference. We dream big, support each other, and take pride in creating solutions that help our customers drive meaningful change. If you’re looking for a place where your work matters and your ideas are valued, you’ll find it here. Medical, Dental & Optical Benefits including Dependents Flexible Planned Paid Time Off and Sick Leave Inclusive and Welcoming Environment Purpose-Driven Culture Work-Life Balance Passionate About Community Involvement Company-Paid Life Insurance Coverage Hybrid Work Arrangement Hazard Pay Momentive Software actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be, which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. All persons hired will be required to verify identity, minimum age of 18, eligibility to work in the Philippines (without sponsorship), and to complete the required employment eligibility verification form upon hire. Momentive Software amplifies the impact of over 20,000 purpose-driven organizations in over 30 countries, with over $11 billion raised and 55 million members served to date. Mission-driven nonprofits and associations rely on Momentive’s cloud-based software and services to address their most pressing challenges – from engaging their communities to simplifying operations and growing revenue. Designed to help organizations connect more, manage more, and ultimately expect more, Momentive's solutions are built with reliability at the core and strategically focus on fundraising, learning, events, careers, volunteering, accounting, and association management. Momentive partners with organizations that believe "good enough" is never enough – so they can bring on better outcomes for everyone they serve. Learn more at momentivesoftware.com.