Assistant Director, K-12 Delivery Specialist

The College Board

🇺🇸In-Person - New Hampshire$54K–$73K/yr5mo ago

K-12 Operations Operations Management Program Management Assessment Project Management Customer Success

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Summary

Join College Board as an Assistant Director, K-12 Delivery Specialist to oversee the implementation of state SAT and PSAT assessments across New England schools. This role ensures successful digital test administration for millions of students by managing escalations and coordinating between schools, districts, and internal College Board teams.

Key Responsibilities: Serve as the primary escalation point and business contact between schools/districts and internal College Board teams to resolve processing exceptions and support test implementation. Provide proactive readiness outreach, conduct training sessions, act as a subject matter expert, and facilitate communication across internal and external stakeholders to ensure successful test administration.

Skills & Tools: Excellent communication, problem-solving, and customer service orientation with experience in educational technology and customer engagement. Proficiency with Microsoft Office and Salesforce; ability to manage multiple priorities, remain flexible, and work collaboratively with diverse stakeholders.

Qualifications: 3-5 years of relevant experience in the K-12 education sector with familiarity with assessment delivery processes and digital testing platforms. Bachelor's degree is typically expected for this assistant director level position, though not explicitly stated.

Location: Remote from New England (New Hampshire, Rhode Island, or Connecticut, United States of America). Candidates must reside in one of these specified states.

Compensation: $54,000 – $73,000/year