Field Service Specialist

CENTEGIX® is the industry leader in wearable safety technology for healthcare, education, government, and commercial workplaces with over 800,000 badges in use. The cloud-based CENTEGIX Safety Platform® initiates the fastest response time for emergencies, from the everyday to the extreme. Leaders in over 18,000 locations nationwide trust CENTEGIX's innovative safety solutions to empower and protect people (every day).

Purpose

The Field Services Specialist is a beginner-level role on our installation team designed for individuals with a high technical aptitude who are eager to learn and grow within the field services industry. In this role, you will be trained to ensure our IoT platform remains fully operational, providing onsite support and fostering confidence among end users and administrators. This role is a stepping stone toward the Field Services Engineer position.

This person will represent the company on site. Given the environment, a high level of professionalism, appropriate conduct, and adherence to school safety protocols is mandatory. This role primarily services K-12 school sites and will require frequent interaction within a school environment, including around students, faculty, and school administrators.

Position Responsibilities

• Learn and apply standard operating procedures (SOPs) for the maintenance and deployment of the CENTEGIX Safety Platform.
• Engage Operations, IT, and Facilities leaders at customer sites to resolve minor IoT platform issues as part of training and development.
• Perform remote installer and customer support work when not in the field to ensure ongoing platform reliability.
• Maintain professional conduct and strictly adhere to all business and/or school district policies and safety standards while on site.
• Assist with inventory management, ensuring company assets are recovered from installers and returned in a timely manner.
• Utilize internal CENTEGIX systems and the Installer Application to manage customer-related activities and update platform statuses under supervision.
• Support training opportunities with customers to drive usage and adoption of CENTEGIX platforms and services.
• Engage administrators, site leaders, and end users to generate feedback on the platform for marketing and product development teams.

• Strong technical aptitude and a desire to learn new technologies.
• Demonstrated maturity and judgment in a sensitive environment, particularly when working around children.
• Successful completion of a comprehensive background check and fingerprinting is required prior to employment.
• Excellent communication and presentation skills.
• High school diploma or equivalent experience.
• Ability to multitask, prioritize, and manage time effectively.
• Travel: Travel is aligned with business activity. During slow periods, travel may not be required. During peak times, travel can be up to 75-85% for 4-6 weeks at a time. Adequate measures are taken to provide work/life balance, but flexibility is critical to the role.
• Schedule: Flexibility required for varied shifts, including evenings and weekends, to accommodate customer schedules and installer team support.

What’s in it for you?

• Remote first work environment; we offer workplace flexibility
• Participation in company wide discretionary bonus
• Fifteen days of PTO plus twelve company holidays
• Three days of paid Sick Leave and one floating holiday
• Monthly device(s) reimbursement
• Up to $2500/year reimbursement for eligible education expenses
• We offer a range of Healthcare plans to meet your needs (medical, dental, vision)
• 401(k) Plan with 4% employer contribution to help you plan for the future
• Employee Referral Bonus
• Charitable Program Match

CENTEGIX is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at CENTEGIX are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other status protected by the laws or regulations in the locations where we operate