Associate Customer Success Manager

🇬🇧Remote - Birmingham, United Kingdom£22K–£28K/yri5h ago

Higher Ed Customer Success Account Management Higher Education Student Success Enterprise Sales

Role Snapshot

This remote role manages a portfolio of higher education customers in Spain and France, driving adoption, retention, and upsell of TurnItIn's solutions while building relationships from instructors to senior leaders. It directly supports institutions in advancing teaching, learning, and academic integrity.

Key Responsibilities: Manage Spanish and French university accounts by building account plans, delivering business reviews, identifying upsell and renewal opportunities, gathering customer feedback, and maintaining accurate CRM records. Collaborate with Sales, Product, Marketing, and Solutions teams to meet customer needs.

Skills & Tools: Mandatory professional fluency in both French and Spanish, strong relationship-building and stakeholder management skills, commercial acumen for upselling and account growth, and the ability to analyze customer data to manage risk. Strong presentation and CRM proficiency are also needed.

Qualifications: Experience in customer success, account management, or a related commercial role, ideally within education or edtech, with professional proficiency in French and Spanish. The right to work in the UK is required.

Location: Remote - Birmingham, United Kingdom

Compensation: £22K–£28K/yr (estimated)

Prep for this role with AI tools →

Job Description

Associate Customer Success Manager for Spanish and French customers, ensuring retention, growth, and strong relationships. As an Associate Customer Success Manager, you will manage a portfolio of Educational Institutions in Spain and France. Your objective is to manage relationships so that customers achieve maximum value from our software services and to upsell our wider solutions portfolio. You will build and proactively execute account plans to achieve your objectives.

In your contacts with customers, you will nurture and grow the breadth and depth of relationships across institutions, enabling wider adoption of solutions and identifying growth opportunities. You will build and maintain relationships across the organisation, from Deans, (Vice) Chancellors, and Directors through to individual instructors.

The ideal candidate thrives at the intersection of customer partnership and commercial growth, with a passion for supporting educators and institutions in advancing teaching, learning, and academic integrity.

Responsibilities:

Manage a portfolio of higher education customers across Spain and France.
Build strong relationships with stakeholders at all levels within customer institutions.
Drive customer adoption, satisfaction, retention, and long-term success.
Develop and execute account plans aligned with customer goals.
Deliver business reviews, presentations, and customer engagement activities.
Identify and support upsell, cross-sell, and renewal opportunities.
Use customer insights and engagement data to manage risks and growth opportunities.
Collaborate with Sales, Product, Marketing, and Solutions teams to support customer needs.
Capture and share customer feedback to improve products and customer experience.
Generate referral opportunities and develop customer advocates.
Maintain accurate CRM records and account activity.
Continuously invest in personal and professional development.

Please note: Fluency in both French and Spanish is a mandatory requirement for this role. Applications from candidates without professional proficiency in both languages will not be considered. Candidates must also have the right to work in the UK.