Impact Manager

Application Instructions Click Apply to submit your online application. Please attach a resume and thoughtful cover letter on the "My Experience" page in the "Resume/CV" field. Active City Year Staff members must login to Workday to apply internally. Position Overview Impact Manager (IM) leads and develops a team of AmeriCorps members (ACMs) as idealistic, emerging leaders and practitioners focused on strengthening schools and supporting students to improve performance. Reporting to an Impact Director and working from a partner school(s), the IM plays a critical role in implementing City Year’s school-based Whole School Whole Child (WSWC) service model, mission, and practices. The IM is also an effective talent developer who will support AmeriCorps members through a challenging and rewarding year of service. Job Description Impact Managers are responsible for three main areas: program implementation, corps member program delivery and experience, and service partner management. The Impact Manager must be effective in relationship development and team management, coaching AmeriCorps members (ACMs) per team to deliver attendance, behavior, and course performance supports to students, as well as enabling a rewarding, productive, professional and successful year of service. In this way, the IM is responsible for managing the daily programmatic operations of their team and leading them to ensure that all goals and service outcomes are met. Additionally, the Impact Manager serves as the primary City Year liaison in schools, building strong relationships with school administrators and personnel to successfully fulfill the services in the Statement of Partnership. Reporting to an Impact Director, the Impact Manager plays a critical role in implementing Orlando’s school-based service model. Impact Managers are expected to serve in person at their school site, except on days when there are in-person meetings or trainings. Responsibilities Service Impact Delivery Lead the execution of City Year’s Whole School Whole Child (WSWC) Tier 1 supports and Tier 2 interventions. Support training facilitation throughout the course of the year Oversee whole school and class service implementation, including instructional support, thematic events, and culture enhancement. Establish clear, measurable objectives aligned with WSWC goals and capture best practices for community sharing. Utilize data analysis from various sources to identify trends, improve interventions, and enhance ACM performance. Supervise and support ACMS in executing coordinator roles and fulfilling service responsibilities. Corps Impact Delivery Lead, manage, and coach two teams of AmeriCorps members to achieve service performance requirements, meet AmeriCorps practitioner standards, and support members through their individual equity journeys Lead with a strong sense of City Year culture and values, consistently using City Year culture tools; make meaning of City Year culture and foster strong personal connections to the deeper meaning of our work in schools Guide ACMs to meet service performance requirements and maximize leadership development potential. Foster a culture of power and idealism using City Year leadership tools and best practices. Utilize performance management tools to set expectations, identify strengths, and facilitate individual development plans. Ensure ACMs are committed to student success and equipped to meet City Year standards. Support the management and development of Returning AmeriCorps Members (RACMs)/Team Leaders. Partner Impact Delivery Develop and manage partnerships with school administration and personnel to ensure the necessary conditions and resources are in place for corps members to deliver academic, attendance, and behavioral support for students. Build and cultivate strong partnerships with school leaders and key stakeholders. Demonstrate understanding of school priorities and collaboratively implement solutions aligned with City Year goals. Maintain a strong presence in schools, utilizing student data strategically to gain support for initiatives. Coach ACMs on developing productive partnerships with teachers and other school staff. Cultivate strategic community relationships and leverage resources to enhance service performance. Qualifications Bachelor's degree in education, Social Work, Urban Studies, Youth Work, or other related field preferred or equivalent work experience in management, non-profits, community service and/or youth work, or education is acceptable Experience with and the ability to work with principals, assistant principals, and teachers to meet shared goals which includes having difficult conversations around partnership accountability Demonstrated ability to work with and lead diverse teams of young adults which includes experience coaching young people and working with diverse populations to achieve goals Excellent written and verbal communication skills including active listening skills Strong problem-solving, time and project management skills; ability to prioritize projects and tasks, assess and deploy resources Willingness to take on new challenges, pursue self-development and self-directed learning Ability to work as an independent leader and as a team member in a collaborative environment Proficiency in computer skills (i.e. MS Office) and experience using databases to document service work City Year/AmeriCorps experience is a plus Strong connection to City Year culture and values, for more information visit: https://www.cityyear.org/about-us/culture-values Benefits Full-time employees will be eligible for all benefits including vacation, sick days and organization holidays. You may participate in all benefit programs that City Year establishes and makes available to eligible employees, under (and subject to all provisions of) the plan documents that govern those programs. Currently, City Year offers medical, dental, vision, life, accidental death and dismemberment and disability coverage, Flexible Spending Accounts (FSA), and other benefits including 401(k) plan(s) pursuant to the terms and conditions of company policy and the 401(k) plan document. For more information, click here. Employment at City Year is at-will. City Year does not sponsor work authorization visas. City Year’s dual mission is to expand educational opportunity for all students and develop the next generation of leaders through national service. Trained teams of City Year AmeriCorps members provide support to students, classrooms and the whole school. Schools that partner with City Year are up to two to three times more likely to improve in English and math assessments, and the more time students spend with AmeriCorps members, the more they improve on academic, cognitive and interpersonal skills— skills that help students thrive in school, college and career. City Year’s 900 staff and 2,000+ AmeriCorps members work and serve in 29 communities across the U.S., including Boston (where City Year was founded in 1988 and is headquartered), Baton Rouge, Buffalo, Chicago, Cleveland, Columbia, Columbus, Dallas, Denver, Detroit, Jacksonville, Kansas City, Little Rock, Los Angeles, Memphis, Miami, Milwaukee, New Hampshire, New Orleans, New York, Orlando, Philadelphia, Providence, Sacramento, San Antonio, San José/Silicon Valley, Seattle/King County, Tulsa and Washington, D.C. City Year also has international affiliates in the U.K. and South Africa. A proud member of the AmeriCorps national service network, City Year is supported by AmeriCorps, local school districts and private philanthropy. City Year has been designated a 4-star charity by Charity Navigator since 2003, putting City Year in the top 1% of non-profits nationwide for accountability, transparency and responsible fiscal management, and among the most trustworthy nonprofits in America. At City Year, we sometimes say we work not only “at” City Year, but also “on” City Year, recognizing that the organization, like our world, is constantly evolving and changing. Two things that have never changed: our steadfast belief in the power of young people to change our world for the better; and our aspiration to create positive school and work environments where everyone feels a sense of connection, is supported to do their best work, and is able to learn, contribute, lead and create to their fullest potential. As an equal opportunity employer, City Year is committed to providing employment opportunities to all qualified individuals and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics, or any other basis prohibited by applicable law. Fair Labor Standards Act Family and Medical Leave Act Learn more at www.cityyear.org, City Year’s Facebook page, on X (formerly Twitter), and LinkedIn.