Newark IT Service Desk Student Technician

Screen reader users may encounter difficulty with this site. For assistance with applying, please contact hr-accessibleapplication@osu.edu. If you have questions while submitting an application, please review these frequently asked questions.

Current Employees and Students: If you are currently employed or enrolled as a student at The Ohio State University, please log in to Workday to use the internal application process. Welcome to The Ohio State University's career site. We invite you to apply to positions of interest. In order to ensure your application is complete, you must complete the following: Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required. Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.

Job Title: Newark

IT Service Desk Student Technician Department: OCIO | Customer Solutions-JM The Newark IT Service Desk Student Technician delivers high-quality, customer-focused IT assistance to COTC and Ohio State Newark students, faculty, and staff. Operating through phone, email, and ServiceNow ticketing, the student processes requests and resolves technical issues across laptops, desktops, mobile devices, and printers. Additionally, this role provides hands-on A/V assistance and troubleshooting in classrooms and event spaces while also assisting to keep A/V equipment properly maintained. The student will also support events on campus ranging from a basic meeting to a large scale conference. Breakdown of Duties 50% Phone Support 25% Follow-up work through the dispatch queue. 15% Classroom Support and Maintenance 5% Event Support 5% Printer Support Required Qualifications Valid driver's license and able to pass a background check Ability to lift and move 50 pounds Ability to work both independently and as a member of a team Knowledge of desktop and laptop computing operating environments Works well in a dynamic, fast-changing environment that requires a high degree of multi-tasking with minimal supervision On-site work to be performed on the Newark campus Positive attitude Attention to detail

Customer service Additional Information: The Targeted Hiring Range for this position is $13.00 per hour. Our goal is to foster a community of professionals with diverse skills, experiences, and backgrounds who actively collaborate to support the mission of the Ohio State University. We are committed to the personal and professional growth of individuals as they achieve their highest potential and support others along the way. In an ever-changing technology landscape our employees are flexible, innovative, and adept problem-solvers.

Location: Hodges Hall (0628)

Position Type: Temporary (Fixed Term)

Scheduled Hours: 20 Shift: Varying Shifts Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process. Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions. The university is an equal opportunity employer, including veterans and disability. At Ohio State, you’ll find work that inspires you. We offer roles and growth opportunities in countless fields and specialties — including a job that’s right for you. Ohio State benefits give you options to take care of what matters most to you — and opportunities to make adjustments as your life and needs change, including: • Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost. • Paid time off, including sick and vacation time and 11 holidays. • State retirement plan or an alternative retirement plan, both with generous employer contributions. As Buckeyes, we accomplish more together. No matter your role, you’ll be part of creating what people need now: pathways to education, research and health care. Working at Ohio State means you’re part of a team with a strong sense of community and an unwavering commitment to excellence — and, of course, incomparable Buckeye spirit. We bring out the best in people, help each other succeed and learn together. By joining Ohio State, you become part of a top-20 public university with one of America’s leading academic health centers. We’re a team of dedicated colleagues with access to boundless resources that support you. Review the Frequently Asked Questions for details on using Workday and submitting your application.