Solutions Strategist - Public Libraries

Together we make breakthroughs possible. At OCLC, we build technology with a purpose: to connect libraries and make knowledge accessible worldwide, because we believe that what is known must be shared. Our teams work with complex global datasets, AI and machine learning, hybrid cloud solutions, and other technologies that connect people and organizations to the information they need. We value the power of unique perspectives and experiences to unlock innovation. At OCLC, your ideas matter, whether you have two years of experience or 20. You’ll learn, create, and problem-solve with technologists, product developers, librarians, researchers, marketing pros, and support teams around the world. Why join OCLC? OCLC is consistently recognized as a best place to work by several independent programs. We recognize and reward people and results with a comprehensive Total Rewards package. This means competitive compensation that reflects your unique contributions—performance, experience, and skills—along with exceptional benefits, including best-in-class health coverage, retirement plans with generous company contributions, and a commitment to your overall well-being. Tuition reimbursement and Public Service Loan Forgiveness eligibility Paid parental leave and adoption assistance Fitness facility reimbursement benefit Join us in transforming how people everywhere access information and be part of a mission-driven team that makes a global impact. The job details are as follows: The Public Library Solution Strategist is a sales support specialist responsible for delivering tailored product demonstrations, leading technical and workflow discussions, and supporting evaluations of OCLC products and services for public libraries. This role partners closely with Field Sales and serves as the functional/technical expert throughout the sales cycle, including discovery, demonstrations, technical validation, and RFP/RFI support. The Solution Strategist also owns the readiness of assigned demo environments—creating, maintaining, and updating configurations and demo data so environments remain current and “demo-ready.” This role requires travel to customer sites and industry events across North America. Responsibilities Serve as a sales support functional and technical expert for assigned OCLC products/services within Sales for the Americas. Partner with Field Sales to develop opportunity strategy, run discovery sessions, and translate requirements into recommended solution configurations. Plan and deliver high-quality remote and onsite product demonstrations tailored to specific audiences (leadership, librarians, IT). Act as a point of contact for functional and technical questions during the sales process; coordinate internal resources as needed (Product, Implementation, IT). Create, configure, and maintain demo environments (e.g., demo tenants/sandboxes, sample data, user roles, integrations) and keep them current with releases in collaboration with Product/Implementation/IT. Develop and maintain demo scripts, datasets, and documentation to ensure consistent, repeatable demonstrations aligned to public library use cases. Support RFP/RFI responses, technical questionnaires, and evaluation requirements (as applicable). Communicate product feedback, enhancement requests, and market insights to Product and Marketing teams. Represent OCLC at conferences, trade shows, and customer events; support booth demos and presentations. Perform related and/or additional responsibilities as required. Qualifications Bachelor’s degree or equivalent relevant experience (library science, information systems, business, marketing/sales, or related). 3+ years of experience in one or more of the following: Pre-sales/sales engineering/solutions consulting for library systems or SaaS solutions Implementation/consulting/support for library technology platforms Working Conditions: Normal office environment. ADA/EAA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties. Don't see a role that fits just yet? Send your resume to our Talent Acquisition Team for future opportunities! Who we are: We are a non-profit global technology company that develops innovative services for libraries. Together with member libraries, we connect people to the resources they need to learn and grow, and ultimately, to transform the world. We connect libraries to other libraries, making their work more efficient and effective. Our large-scale, high-performance cloud computing services enable libraries to share data, work, and resources to save money and better serve their communities. What we do: We are dedicated and passionate about libraries—and helping them change lives. Our goal is to provide innovative technologies for every library to help them meet the demands of a rapidly changing digital world. Our success depends on our ability to deliver new, high-quality features and stable, scalable solutions for libraries. Live our values: New ideas. Open dialog. Hard work. Recognition. Purpose. We offer a dynamic, fulfilling work environment that is productive, collaborative, innovative—and fun. We are consistently rated among the top employers within Central Ohio and across the IT landscape. There is a strong, team-based culture where everyone is appreciated and focused on common goals. You will make a difference. OCLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. If you are interested in applying for employment with OCLC and need special assistance or an accommodation to apply for a posted position, contact our Human Resources Department at +1-614-764-6000 or email at hr@oclc.org