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Summary
Lead and manage Iowa State University's campus IT support team to ensure reliable technology services for faculty, staff, and students. Drive strategic IT planning, oversee endpoint device management, and implement solutions that enhance operational efficiency and service quality across the institution.
Job Description
Position Title: Senior Manager Information Technology Systems Job Group: Professional & Scientific Required Minimum Qualifications: Bachelors degree and 7 years of related experience Preferred Qualifications: Familiarity with ITIL (Information Technology Infrastructure Library) practices.
Expertise in implementing service management frameworks to improve efficiency, service quality, and client satisfaction.
Proven experience managing IT teams, including direct reports and cross-functional staff, with a focus on endpoint devices and user support.
Strong background in endpoint device management, lab technology support, and faculty/staff IT requirements.
Experience in implementing and supporting IT solutions in academic settings, including specialized hardware/software for research or teaching purposes.
Proven experience in developing and executing strategic IT plans in collaboration with senior leadership.
Prior experience in higher education or a deep understanding of the unique IT challenges in academic environments. Job Description:
Summary
Information Technology Services (ITS) at Iowa State University is seeking applications for the position of Senior Manager of Information Technology for Campus Support. This role is responsible for ensuring the well-being of college and departmental faculty, staff, and students by leading and managing a team of professionals to provide appropriate assistance. The individual will lead and manage projects, as well as oversee training and development initiatives.
Responsibilities include collaborating with staff to track and analyze trends, generate statistical reports, offer recommendations for improvement, and ensure quality control. Additionally, the position involves working with professionals across teams to address and resolve issues as well as working with senior leaders, departmental chairs, associate deans, and others.
This leadership role will contribute to strategic planning, participate in committees that recommend and implement policies and procedures, research new products and tools, and assist in their implementation and rollout.
Example of Duties
Develops, modifies, and implements short and long-term solutions to information technology needs through new and existing applications, systems architectures, network systems, and applications infrastructure.
Implements and maintains the policies and goals for the IT department.
Conducts research and recommends the selection of IT equipment, applications, and supplies.
Reviews system requirements and business processes.
Level Guidelines
Provides input into annual departmental objectives and action plans
Accountable for achievement of key annual objectives for a department
May provide input into institution policy within area of functional expertise
Responsible for functional output of a department or work team
Manages subordinate staff
Has full management responsibility for direct reports, specifically the authority to hire, fire, and counsel
May provide input to the budgeting process
Requests approval for financial actions beyond a limited scope
May provide input into financial decisions that impact department or work area
Appointment Type: Regular Number of Months Employed Per Year: 12 Month Work Period Time Type: Full time Pay Grade: PS813 Application Instructions: To apply for this position, please click on Apply and complete the Employment Application. Please be prepared to enter or attach the following: 1) Resume/Curriculum Vitae 2) Letter of Application/Cover Letter If you have questions regarding this application process, please email employment@iastate.edu or call 515-294-4800 or Toll Free: 1-877-477-7485. Why Choose ISU? Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental; as well as: Retirement benefits including defined benefit and defined contribution plans Generous vacation, holiday and sick time and leave plans Onsite childcare (Ames, Iowa) Life insurance and long-term disability Flexible Spending Accounts Various voluntary benefits and discounts Employee Assistance Program Wellbeing program Iowa State offers WorkFlex options for some positions. WorkFlex offers flexibility on when, where, and how you do your work. For more information, please speak with the Hiring Manager. Original Posting Date: November 20, 2024 Posting Close Date: December 3, 2024 Job Requisition Number: R15880