Training Specialist

TEKsystems

🇺🇸In-Person - Robein2mo ago

Corporate Instructional Design Curriculum Development Corporate Training Training Development Learning And Development

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Role Snapshot

Training Specialist responsible for designing and delivering comprehensive training content for contact center agents supporting client applications. This role ensures agents are equipped with the knowledge and skills to effectively address user issues.

Key Responsibilities: Develop curriculum for instructor-led training and self-study modules, identify training and developmental needs, and deliver training to onsite trainers. Drive suitable training initiatives that align with organizational brand promise and support agent performance.

Skills & Tools: Strong instructional design and curriculum development capabilities with proficiency in creating training materials for diverse learning formats. Excellent communication, presentation, and adult learning principles expertise required.

Qualifications: Typically requires 2-3 years of training or instructional design experience, preferably in a contact center or customer service environment. Bachelor's degree or equivalent professional experience in training, education, or related field preferred.

Location: Robein

Compensation: Estimated: $45,000 – $58,000/year based on Training Specialist role, staffing company placement, and rural Virginia location

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Job Description

Description This team is responsible for building out training content for the contact center agents. These agents are addressing user issues with (client) applications. The Training specialist builds curriculum for instructor lead training, self study modules, utilized by onsite trainers and delivers that training to the trainer. Identify training and developmental needs and drive suitable training initiatives that deliver on our brand promise. Responsible for the development of effective trai…