In your role you will work with Capella learners/students making outbound calls and receiving inbound calls to and from learners/students, assisting them with course registration; providing important reminders or information; and answering common questions around Capella University policies and procedures. This role will also be responsible for connecting Learners/students to Academic Advising or other appropriate departments to help answer questions and solve issues.
excellent customer service consistent with the Capella
Essential Duties
- Advising Support Representatives are responsible for accessing, managing, and updating information in CRM and other systems. Additional tasks may include updating learner/student academic information, Academic Plans, or Academic Plan Deviations. In this role you will be responsible for providing our learners/students with excellent customer service consistent with the Capella brand.
- As business needs dictate, you may be trained on similar types of functions such as Enrollment Services Outbound Outreach to support teams and drive persistence efforts within the Learner Engagement Center
Job Skills
- Solid computer / MS Office / email skill necessary
- Experience with customer-tracking software applications and data entry preferred
- Excellent interpersonal and verbal skills are required
- High level of enthusiasm, drive, and determination is required in this role
- Excellent communication, investigation, and listening skills
- Being a voice of Capella and fostering excitement and passion for Capella and education are critical to success in this role
Work Experience
- Minimum of one year of phone based customer service professional experience required
Education
- Associates degree from an accredited institution or commensurate experience required; bachelors degree from an accredited institution preferred
Certificates, licenses and registrations
Other
- Must be able to travel 0 - 10% of time.
- Must be able to lift 20 lbs.
- Typical office setting.
- Mobility within the office including movement from floor to floor.
- Travel via plane, car, and metro may be required to perform this job.
- Must be able to work more than 40 hours per week when business needs warrant
- Access information using a computer.
- Effectively communicate, both up and down the management chain.
- Effectively cope with stressful situations
- Strong mental acuity
- Regular, dependable attendance and punctuality are essential functions of this job.
- Other essential functions and marginal job functions are subject to modification.
SEI is an Equal Opportunity employer committed to a diverse and inclusive community. We welcome applications from all. While it is not typical for an individual to be hired at or near the top end of the pay range at SEI, we offer a competitive salary and benefits package. The actual base pay offered to the successful candidate may vary depending on multiple factors including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal pay equity. Our Talent Acquisition Team is ready to discuss your interest in joining SEI. The expected salary range for this position is below.
$16.25 - $24.50 - Hourly
If you require reasonable accommodations to complete our application process, please contact our Human Resources Department at Careers@strategiced.com.
