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Customer Support Specialist
Ascend Learning🇺🇸In-Person - United States$35K–$50K/yr6mo ago
Role Snapshot
Join Ascend Learning as a Customer Support Specialist to provide exceptional service and technical support to customers in a flexible, people-first culture. You'll respond to inquiries across multiple channels and collaborate with internal teams to ensure effective problem resolution.
Key Responsibilities: Respond to customer inquiries via phone, email, and live chat; provide first-level technical troubleshooting and coordinate problem resolution with appropriate departments. Document all customer interactions, stay updated on products and services, and report unusual trends or system issues.
Skills & Tools: Strong customer service skills, technical troubleshooting ability, and excellent verbal and written communication with a focus on telephone interaction. Advanced proficiency in Microsoft Office applications and ability to work efficiently in a fast-paced environment.
Qualifications: High School Graduate/GED required; Bachelor's degree preferred. Minimum 1+ year of customer service experience, particularly in a call center environment.
Location: United States
Compensation: $35K–$50K/yr
Job Description
The full job description is available on Ascend Learning's website.
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