Customer Success Manager

🇺🇸In-Person - Chicago, IL3w ago

K-12 Customer Success Account Management Onboarding Customer Support Relationship Management

Role Snapshot

Customer Success Manager at Education Walkthrough responsible for managing a portfolio of school and district customers to ensure they achieve maximum value from the platform. The role focuses on building strong relationships and driving customer satisfaction through proactive support and feedback integration.

Key Responsibilities: Own the full customer lifecycle including onboarding, training, and ongoing support for school and district leaders. Identify expansion opportunities, maintain regular contact with customers, and communicate product feedback from the field back to the product team.

Skills & Tools: Strong relationship-building and communication skills with ability to understand customer needs and translate them into value. Demonstrated ability to learn systems quickly, be proactive in problem-solving, and continuously improve processes.

Qualifications: Not explicitly stated in the description; typically requires 1-3 years of customer success, account management, or customer support experience. Experience working with education sector, K-12 schools, or SaaS platforms is preferred.

Location: In-Person - Chicago, IL

Compensation: Not provided by employer. Typical compensation for this role is $55,000 – $75,000/year based on title, seniority, and location.

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Job Description

The Role

You'll manage a portfolio of customers with one primary objective: delight them. You'll be a trusted partner to school and district leaders, staying in regular contact to help them get real value from the Education Walkthrough platform. You'll own onboarding, training, and ongoing support; spot opportunities to deepen their success; and carry their feedback back to our product team.

This is not a role where you'll be handed a book of problems and asked to bring your own system. We have a proven approach and a team that will train you into it. What matters most is that you build genuine relationships, care about the outcome, and get better every week.