Summary
As a Capacity Operations Specialist at Parallel, you will execute and maintain the end-to-end provider staffing lifecycle, partnering with clinical, revenue, and operational leadership teams to match providers to assignments and ensure positive outcomes.
Job Description
Role Type: Full-Time
Location: Fully remote (based anywhere in the United States)
Reports to: Capacity Operations Manager
Salary: $65,000 - $75,000 + 10% Annual Bonus + Equity
As a Capacity Operations Specialist, you will partner directly with the Capacity Operations, Clinical, Revenue, and Operational Leadership teams to meticulously execute and maintain the integrity of the end-to-end provider staffing lifecycle.
This is a great fit for someone who is:
- Extremely detail oriented
- Able to take initiative with minimum supervision (within scope of work)
- Capable of learning new skills, systems, and processes in a rapidly changing environment
What You’ll Do
- Execute the end-to-end staffing process from initial deal notification to confirmed provider assignment
- Be the primary owner of the provider-to-assignment matching process, applying the established guidelines to prioritize deals and align providers based on clinical fit, licensing, and utilization goals
- Keep positive provider Parallel experience front of mind
- Conduct daily monitoring of the Salesforce pipeline to identify staffing needs triggered by new opportunities or one-off requests
- Drive cross-functional alignment
- Coordinate with Clinical Managers and Customer Success to follow up on assignments, answer provider questions, and ensure clinical fit for all placements
- Manage the initiation of cross-licensing requests after approval and track the progress of license acquisition to address staffing gaps
- Update the demand segmentation documentation to inform the Recruiting team of urgent needs in supply-constrained environments
- Communicate urgent provider status changes, such as resignation or leave notices, by escalating to the provider's Clinical Manager and HR.
- Support on system improvements and scale
- Flag duplicative work and inefficiencies with staffing process
- Provide an operational perspective to cross-functional team members to drive long-term system and process improvements that support scalable growth
What You’ll Need
A great fit for this role will have:
- 1–3 years of experience in a high-volume operational, coordination, or data management role, preferably within a staffing, recruiting, or healthcare/education services environment
- Proven ability to manage high-volume daily workflows, including owning and triaging ticket queues (like ZenDesk) and executing defined processes
- Experience in supporting process improvements, identifying duplicative work, and flagging inefficiencies to help drive system scalability and growth
- Exceptional organizational skills and meticulous attention to detail to maintain data integrity and proper documentation of all provider outreach and assignments
- A proactive and collaborative approach, with the ability to effectively communicate potential issues (e.g., unresponsive providers, resignation notices) to cross-functional partners
- Basic level Excel skills and the ability to perform data analysis to inform operational decisions
👋 About Us
Parallel is the first tech-forward provider of care for learning and thinking differences across the United States. We believe learning differences are parallel ways of thinking that should be celebrated! Our mission is to provide students with the resources and encouragement to succeed in the classroom and beyond. To us, this means helping them build confidence in their unique strengths and create strategies to work around their challenges.
Parallel simplifies the process of getting support for learning differences by consolidating providers and resources on a single platform. We connect students with qualified professionals while significantly reducing waiting times, costs, and confusion. We provide a variety of services, including:
- Psychological Assessment & Therapy
- Counseling
- Speech-Language Therapy
- Special Education
- And more!
Want to know what it's like working here? Check out our Glassdoor reviews!
Our commitment to diversity, equity, and inclusion
At Parallel, we believe in celebrating differences. This belief extends from schools into our workplace and through the ways we work together toward our mission. We are committed to fostering a diverse, accessible environment that represents many different cultures, backgrounds, viewpoints, and abilities by championing diversity, equity and inclusion.
This is why we are committed to having and fostering a diverse workforce, including those from historically marginalized groups, and are committed to a work environment where employees’ strengths are championed, differences are celebrated, and no one is discriminated against based on age, race, ancestry, religion, sex, gender identity and expression, sexual orientation, pregnancy, marital status, physical or mental disability, military or veteran status, national origin, or any other characteristic.
We are a proud equal opportunity employer, and we are committed to building a diverse, equitable, and inclusive organization in order to build the foundation for different learners and thinkers to thrive.
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