Program Advisor

🇲🇽In-Person - Calle 56 - Num 444-A por 33 y 35, MexicoMX$240K–MX$360K/yri4d ago

Higher Ed Sales Business Development Student Recruitment Study Abroad Inside Sales Customer Success

Summary

The Program Advisor guides prospective students through WorldStrides' study abroad program selection and application process, managing inbound inquiries and conducting outbound recruitment to convert interest into program enrollments.

Key Responsibilities: Manage inbound student inquiries via phone, email, and chat; conduct outbound prospecting to provide program recommendations; guide students through objection handling to drive application submissions for ISA & TEAN study abroad programs.

Skills & Tools: Strong communication and active listening abilities; customer service excellence; proficiency with CRM systems and Microsoft Office; ability to work independently and manage multiple student interactions simultaneously.

Qualifications: Bachelor's degree required; 1-2 years of experience in sales, customer service, or education advising preferred; knowledge of study abroad programs and higher education beneficial but not required.

Location: Mérida, Yucatán, Mexico (Calle 56 - Num 444-A por 33 y 35, Colonia Centro)

Compensation: MX$240K–MX$360K/yr (estimated)

Job Description

Company Introduction

WorldStrides is the global leader in educational travel and experiential learning. The company was founded in 1967 to provide middle school travel programs to Washington, D.C. and has grown to provide a wide range of programs for more than half a million students annually to over 100 countries around the world. WorldStrides offers experiential learning programs in educational travel, performing arts, language immersion, career exploration, service-learning, study abroad, and sports. Each of these experiences helps students to see beyond the classroom and to see the world – and themselves – in new ways.

Job Description:

The Program Advisor position is tasked with moving students through our sales funnel to online application submission. The Program Advisor will work with all students who express interest in ISA & TEAN programs by helping them narrow down their program options based on the student's financial, academic, and extracurricular goals. They will utilize internal and external resources to properly advise students on protocols related to the specific needs of our host/home university partners and of those of ISA & TEAN. The Program Advisor will follow standards of best practices laid out by bodies that support education abroad.

Responsibilities

Receive and manage inbound interest typically through phone, email, live chat, incomplete applications, and various information request forms
Leads will be provided to conduct outbound communication (typically phone and email) to Students to answer questions and offer program recommendations
Thoughtfully guide students through questions and scenarios to isolate and overcome objections leading them to an application for an ISA & TEAN program
Collaborate with Program Managers and Regional Directors to identify students with specific needs or difficult situations, understand those needs, and work to find a better program option.
Share responsibility with Program Managers for any large phone/email campaigns
Provide occasional support for larger sales projects or initiatives as well as seasonal help with certain data entry projects.

Qualifications

Sales Background, not necessary but preferred
Bachelor’s degree or equivalent working experience
Experience studying, researching, teaching, or doing service-learning abroad
Excellent written and verbal communication skills
Customer service experience
Strong understanding of the International Education field
Experience working on a U.S. college/university campus but not necessary

Work Perks

Fun & driven environment.
Excellent medical, dental, and vision coverage, life, accidental death and dismemberment, accident, critical illness, and disability insurance.
+10% of gross salary as food stamps.
1 paid volunteer day & 25 PTO* days to start – accrue up to 28 over 3 years, 4 mental health days, and 5 bereavement days.
Statutory Holidays by Mexican Federal Labor Law.
Tuition reimbursement up to five thousand, two hundred fifty dollars annually or one thousand dollars towards professional certification annually.
Flexible work schedule providing on-site and hybrid opportunities.
Encouraged participation in our Employee Resource Groups and Diversity, Equity, & Inclusion council.
Fitness opportunities.

WorldStrides, a global organization, is committed to educate and serve communities worldwide. Our commitment is fueled by the passion of our team members and partners to make experiential learning accessible, while also being socially, environmentally, and ethically responsible. Together, we accomplish this by investing in initiatives to promote inclusion, diversity, and sustainability.

As an Equal Opportunity Employer, WorldStrides is committed to building a diverse workforce, supported by an environment that promotes inclusion and belonging. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

WorldStrides will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, J-1, H-1, H-2, L, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire. Select seasonal roles may consider students on J-1 or F-1 visas.