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Role Snapshot
Principal Technical Product Owner for Salesforce Sales & Service Cloud at Cengage, responsible for driving CRM capabilities that enhance customer engagement and operational efficiency across the organization.
Key Responsibilities: Define and manage the Salesforce product backlog, lead sprint planning and release management, partner with multi-functional teams to implement CRM solutions, and supervise workflows including lead routing, case management, and reporting to improve productivity and customer satisfaction.
Skills & Tools: Proven experience as a Product Owner or Salesforce Administrator with deep knowledge of Salesforce architecture and automation tools, along with superb communication and strong analytical abilities.
Qualifications: Demonstrated success delivering CRM solutions with Sales Cloud and/or Service Cloud experience; preferred qualifications include familiarity with go-to-market models, Salesforce Data Cloud, Agile methodologies, Bachelor's degree in related field, and Salesforce certifications.
Location: In-Person - NY
Compensation: $138K–$221K/yr