Summary
Client Success Manager II at Jenzabar responsible for maintaining positive client relationships and maximizing product/service satisfaction for higher education institutions primarily in the New Jersey and Pennsylvania regions. This role serves as a critical liaison between Jenzabar and clients, identifying growth opportunities and ensuring long-term client success.
Job Description
A Client Success Manager II has a background in Higher Education and/or Client Services (through Jenzabar or an outside institution or company; 2+ years). This role would cover clients primarily in New Jersey, Pennsylvania, and some international clients (limited travel to Canada).
Essential Tasks
- Maintain positive client relationships to maximize product/service satisfaction
- Act as a liaison between organization and clients
- Leverage data captured in other areas of Jenzabar to personalize and address client’s needs and ROI
- Client Service training for continuous improvement
- Visit and/or conduct annual reviews with each client
- Identify, develop, and maintain strategic relationships with senior level contacts
- Integral part of strategizing on accounts with Account Executive & Sales Manager to establish future sales
- Collects feedback on how products are meeting the needs of the client and identifying how this can be improved
- Represent Jenzabar at related regional conferences within your territory
- Deeper level of understanding of our 3rd party relationships and opportunities & positioning
- Visit clients on campus in the US and Canada annually
- Ability to travel 25-50%
- Other tasks as assigned
Preferred Skills and Experience
- Bachelor’s Degree
- Background in Higher Education – understand industry
- Prior experience as an Account Manager for a company specializing in products specific to the Higher Education space is a plus
- Strong communication skills and a positive attitude
The pay range for this position is $48,000-$60,000/year; however, base pay offered may vary depending on job-related knowledge, geographic location, skills, and experience. This position is eligible for an annual bonus in addition to a full range of benefits. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed.
Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, PTO, Paid Parental Leave, Paid Holidays, Short Term Disability, Long Term Disability, 401K, Educational Assistance
Jenzabar does not discriminate in employment opportunities or practices on the basis of race, color, sex, gender, gender identity, pregnancy, childbirth and related medical conditions, genetics, genetic markers and carrier status, creed, religion, national origin, ancestry, age, disability, medical condition, marital status, sexual orientation, military service, veteran status, or any other status protected by state and federal laws.
Please Note: Jenzabar does not sponsor applicants for work visas.
Electronic Monitoring Notice:
Job applicants are advised that Jenzabar reserves the right to monitor, access, review, and disclose electronic activity conducted on Company‑owned devices, networks, and systems, as well as activity involving Jenzabar applications or accounts accessed on personal devices. Monitoring may include email, messaging, internet usage, files, applications, and other electronic communications or data, and is performed for security, compliance, and operational purposes.
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