Customer Success Manager, Digital Touch
Riverside Insights🇺🇸In-Person$55K–$75K/yri7h ago
Summary
A Customer Success Manager focused on digital engagement who will drive customer retention, adoption, and expansion across a large portfolio of accounts using automation and data-driven insights.
Key Responsibilities: Manage customer lifecycle touchpoints through digital channels, leverage automation and analytics to identify engagement opportunities, and drive adoption and retention across assigned accounts.
Skills & Tools: Proficiency with customer success platforms, data analysis, and automation tools; strong communication and relationship management skills with ability to translate data insights into actionable strategies.
Qualifications: 2-3 years of customer success, account management, or similar customer-facing role; demonstrated experience with digital engagement strategies and SaaS platforms.
Location: Not specified
Compensation: Not provided by employer. Typical compensation for this role is $60,000 – $80,000/year based on title, seniority, and unspecified location.
Job Description
As a Customer Success Manager, Digital Touch, you will support customer retention, adoption, and engagement across a large digital portfolio of accounts. This role leverages automation, data insights, and targeted customer interactions to ensu...
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