Fast Facts

The CRM Data Operations Intern will support the Services Management team by ensuring data integrity in the CRM system, involving tasks such as data entry, online research, and collaboration with various internal teams.

Responsibilities: Assist with data collection, research, verify data accuracy, and collaborate with team members on operational tasks and projects.

Skills: Currently pursuing a degree in a relevant field with strong communication, organizational, and analytical skills, experience in Excel and familiarity with CRM platforms preferred.

Qualifications: Pursuing a degree in fields like Business, Information Systems, Marketing, or Data Analytics.

Location: Remote; occasionally may support tasks relating to the Silver Spring, MD office.

Compensation: $18 - $23 / Hourly

Position Details: 

Position Type: 

Internship 

Department: 

Services Management 

Reports To: 

Anastasiya Bugayenko 

Internship Duration: 

Summer (start date and end date flexible) 

Work Location: 

Remote 

Hourly Rate:$18.00 (undergraduate rate)

$23.00 (graduate rate) 

Internship Overview: The Services Management team plays a critical role in ensuring high data integrity across our systems, enabling efficient and accurate support for sales, service delivery, marketing, and customer success. As a summer intern, you will work closely with the team to support the maintenance and enhancement of our Customer Relationship Management (CRM) system. This role will give you hands-on experience in online research, data verification, and CRM data entry, all aimed at improving the accuracy and usability of business data. This position will provide an opportunity for an individual that is detail-oriented, inquisitive, and enjoys diving into research and systems, to contribute to meaningful work that drives organizational impact.

Duties and Responsibilities: 

• Assist with data collection and entry to ensure the accuracy of organizational records
• Support ongoing data integrity initiatives by researching and verifying college name, contact, and account information
• Conduct online research to validate and enrich existing CRM data
• Collaborate with Services Management, Marketing, Program, and Research team members on daily operational tasks and projects
• Identify data quality trends and report inconsistencies or improvement opportunities
• Conduct research and present findings
• Collaborate with team members on daily operations

Skills/Qualifications: 

• Currently pursuing a degree in Business, Information Systems, Marketing, Data Analytics, or a related field
• Strong communication and organizational skills
• Proficiency in Microsoft Excel and familiarity with CRM platforms (Salesforce experience is a plus but not required)
• Detail-oriented with strong analytical and problem-solving abilities
• Ability to work independently and collaboratively in a remote or hybrid team environment

What You’ll Gain: 

• Practical experience in CRM data management and data integrity processes
• Exposure to real-world business operations and the critical role of clean data
• Improved research, data analysis, and project coordination skills
• A better understanding of how data supports cross-functional teams like sales, marketing, and service delivery

Physical Demands: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. 

Equal Opportunity Employer: 

Achieving the Dream is committed to creating and maintaining a diverse work environment. Employment policies and decisions are based upon merit, qualifications, performance, and business needs. All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth, or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally- protected genetic information, marital status, veteran status, or sexual orientation.