Product Manager

CENTEGIX® is the industry leader in wearable safety technology for healthcare, education, government, and commercial workplaces with over 800,000 badges in use. The cloud-based CENTEGIX Safety Platform® initiates the fastest response time for emergencies, from the everyday to the extreme. Leaders in over 18,000 locations nationwide trust CENTEGIX's innovative safety solutions to empower and protect people (every day).

Purpose

We are seeking a Product Manager to lead product discovery, prioritization, and delivery for solutions focused on emergency response, communications, and situational awareness.

This role will help shape product direction across both daily incidents and emergency scenarios, including behavioral and medical events as well as campus-wide emergencies. You will partner closely with Engineering and Product Design to deliver intuitive, reliable software that enables faster coordination, improved visibility, and more effective response outcomes.

The ideal candidate brings strong product management experience along with exposure to public safety technology, emergency response systems, RTCC operations, 911 workflows, incident command, or other mission-critical environments.

Position Responsibilities

• Own the product roadmap and help shape product direction for emergency response and incident management solutions.
• Lead product discovery with customers, internal users, and stakeholders, synthesizing qualitative feedback and quantitative data to identify high-impact opportunities.
• Balance customer needs, operational realities, regulatory considerations, scalability, and technical feasibility.
• Drive product decisions using customer insights, operational data, and market analysis.
• Translate user needs and business goals into clear product requirements, user stories, and success criteria.
• Build a deep understanding of dispatch, RTCC, school safety, and operational response environments.
• Partner closely with Engineering and Product Design to deliver mission-critical capabilities and user-centered experiences.
• Drive prioritization decisions based on customer impact, technical feasibility, and strategic alignment.
• Communicate product direction, tradeoffs, and progress clearly to stakeholders across Engineering, Sales, Customer Success, and Operations.
• Define and track product success metrics, using insights to guide iteration and continuous improvement.
• Lead cross-functional coordination for product releases and launches, ensuring successful rollout and adoption across customer and internal teams.

• 5+ years of Product Management experience, with a strong focus on building and scaling software products.
• Experience with public safety, emergency response, RTCC, 911, dispatch, incident management, or other mission-critical operational systems.
• Familiarity with products that integrate software and physical systems, with the ability to reason through technical and operational constraints.
• Proven ability to partner effectively with Engineering and Product Design to deliver high-quality, user-centered software solutions.
• Strong problem-solving skills, with the ability to decompose ambiguous problems into clear product decisions and outcomes.
• Comfort operating in a high-growth environment with evolving priorities and imperfect information.
• Clear written and verbal communication skills, including the ability to communicate priorities, tradeoffs, and product direction.
• A data-informed approach to roadmap planning, prioritization, and iteration.
• Occasional travel may be needed for internal meetings, customer engagements, or industry events.

What’s in it for you?

• Remote first work environment; we offer workplace flexibility
• Participation in company wide discretionary bonus
• Fifteen days of PTO plus twelve company holidays
• Three days of paid Sick Leave and one floating holiday
• Monthly device(s) reimbursement
• Up to $2500/year reimbursement for eligible education expenses
• We offer a range of Healthcare plans to meet your needs (medical, dental, vision)
• 401(k) Plan with 4% employer contribution to help you plan for the future
• Employee Referral Bonus
• Charitable Program Match

CENTEGIX is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at CENTEGIX are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other status protected by the laws or regulations in the locations where we operate