Fast Facts

The Client Success Manager II role focuses on maintaining client relationships in the Higher Education sector, ensuring satisfaction and leveraging data for personalized service. This position requires 2+ years of experience and involves travel to Oregon, Massachusetts, and Kansas.

Responsibilities: Key responsibilities include managing client relationships, conducting reviews, strategizing with sales teams, and representing the company at regional conferences.

Skills: Strong communication skills and a positive attitude are essential, along with a background in Higher Education or client service experience.

Qualifications: A Bachelor's Degree is preferred, with prior experience as an Account Manager in the Higher Education sector being a significant plus.

Location: This position is remote, but candidates will need to travel to clients in Oregon, Massachusetts, and Kansas as necessary.

Compensation: $50000 - $58000 / Annually

Position Summary

A Client Success Manager II has a background in Higher Education and/or Client Service (through Jenzabar or an outside institution or company; 2+ years). Territory includes clients located in Oregon, Massachusetts, and Kansas.

Essential Tasks

• Maintain positive client relationships to maximize product/service satisfaction
• Act as a liaison between organization and clients
• Leverage data captured in other areas of Jenzabar to personalize and address client’s needs and ROI
• Client Service training for continuous improvement
• Visit and/or conduct annual reviews with each client
• Identify, develop, and maintain strategic relationships with senior level contacts
• Integral part of strategizing on accounts with Account Executive & Sales Manager to establish future sales
• Collects feedback on how products are meeting the needs of the client and identifying how this can be improved
• Represent Jenzabar at related regional conferences within your territory
• Deeper level of understanding of our 3rd party relationships and opportunities & positioning
• Travel as necessary to visit clients (~50% travel or more at times)
• Other tasks as assigned

Preferred Skills and Experience

• Bachelor’s Degree
• Background in Higher Education – understand industry
• Prior experience as an Account Manager for a company specializing in products specific to the Higher Education Space is a plus
• Strong communication skills and a positive attitude

The pay range for this position is $50,000-58,000/year; however, base pay offered may vary depending on job-related knowledge, geographic location, skills, and experience. This position is eligible for an annual bonus in addition to a full range of benefits. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed.

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