NetSuite Support Analyst

Role Overview

The NetSuite Support Analyst is responsible for the day-to-day administration, maintenance, and optimization of the NetSuite ERP platform. The role ensures system stability, data integrity, and effective user support, enabling the business to operate efficiently and make informed decisions.

Key Responsibilities

• Set up, deactivate, and manage users, roles, and permissions within NetSuite, ensuring compliance with access controls and audit requirements.
• Monitor and maintain data quality, including customer and vendor data cleansing, de-duplication, and record accuracy.
• Assist with the creation and maintenance of new General Ledger (GL) accounts and support financial structures.
• Provide timely support to resolve system issues, incidents, and errors.
• Assist with configuration changes, customisations, and system optimisations to improve efficiency and user experience.
• Support the creation and maintenance of saved searches, dashboards, and custom reports.
• Provide support for third-party applications and integrations connected to NetSuite.
• Assist users with system guidance, training, and best practice recommendations.
• Document processes, procedures, configurations, and best practices to support knowledge sharing.
• Assist with system testing, enhancements, upgrades, and user acceptance testing (UAT).

Learning Technologies Group is a leader in the high-growth workplace learning and talent industry. The Group offers end-to-end learning and talent management solutions ranging from strategic consultancy, through a range of content and platform solutions to analytical insights that enable corporate and government clients to meet their performance objectives.

LTG’s businesses are at the forefront of innovation and best-practice in the learning technology sector, and have received numerous awards for their exceptional performance. Our portfolio of brands represents the best of breed and they are acknowledged throughout the industry as market leaders.

For more, visit ltgplc.com.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.