LMS Administrator

Who we are: The SEI helps advance software engineering principles and practices and serves as a national resource in software engineering, computer security, and process improvement. The SEI works closely with defense and government organizations, industry, and academia to continually improve software-intensive systems. Its core purpose is to help organizations improve software engineering capabilities and develop or acquire the right software, defect-free, within budget and on time, every time.

About The Role: Primary technical support for both asynchronous eLearning and Live-Online learning sessions. Ensure that learners and instructors have the uninterrupted, high-quality digital environment they need to succeed. What you’ll do: LMS Administration

System Administration: Build, configure, and deploy training content within the LMS as directed by the LMS Lead.

Data Integrity: Manage student enrollments for live-online sessions and ensure all student records are accurately updated upon course completion.

Reporting: Generate and distribute weekly reports regarding client training status and learner progress.

Documentation: Maintain meticulous documentation of system settings, workflows, and standard operating procedures to ensure continuity. Virtual Learning & Support Live-Online

Moderation: Act as the technical moderator for virtual classroom sessions, supporting instructors to ensure smooth delivery of content.

Technical Readiness: Audit and ensure all technical requirements (audio, video, connectivity) are optimized for online deliveries. Help-Desk

Support: Serve as the first point of contact for troubleshooting technical issues related to SEI eLearning and SEI Live-Online Learning platforms.

Who you are: Domain

Expertise: Proven experience in Educational Technology or a closely related field.

LMS Proficiency: Hands-on experience managing Learning Management Systems (experience with Docebo is highly preferred).

Virtual Tools: Strong technical command of video-conferencing platforms (specifically Zoom) and collaborative digital environments.

Software Suite: Proficiency in Microsoft Office products and modern collaborative tools used for training content development.

Core Competencies Communication: Excellent verbal and written communication skills for interacting with both technical teams and non-technical learners.

Time Management: A demonstrated ability to juggle multiple tasks, manage competing priorities, and meet deadlines in a fast-paced environment. Problem-Solving: A proactive approach to troubleshooting technical hurdles in real-time.

Required Education & Experience Education: Bachelor’s Degree Joining the CMU team opens the door to an array of exceptional benefits. Benefits eligible employees enjoy a wide array of benefits including comprehensive medical, prescription, dental, and vision insurance as well as a generous retirement savings program with employer contributions. Unlock your potential with tuition benefits, take well-deserved breaks with ample paid time off and observed holidays, and rest easy with life and accidental death and disability insurance. Additional perks include a free Pittsburgh Regional Transit bus pass, access to our Family Concierge Team to help navigate childcare needs, fitness center access, and much more! For a comprehensive overview of the benefits available, explore our Benefits page. At Carnegie Mellon, we value the whole package when extending offers of employment. Beyond credentials, we evaluate the role and responsibilities, your valuable work experience, and the knowledge gained through education and training. We appreciate your unique skills and the perspective you bring. Your journey with us is about more than just a job; it’s about finding the perfect fit for your professional growth and personal aspirations. Are you interested in an exciting opportunity with an exceptional organization?! Apply today! Location Pittsburgh, PA Job Function Systems Administration and Support Position Type Staff – Regular Full Time/Part time

Full time Pay Basis Salary More Information: Please visit “Why Carnegie Mellon” to learn more about becoming part of an institution inspiring innovations that change the world. Click here to view a listing of employee benefits Carnegie Mellon University is an Equal Opportunity Employer/Disability/Veteran. Statement of Assurance Interested in a career with Carnegie Mellon University but not finding anything that currently aligns with your interests, background, or experience? Learn how to sign up for Job Alerts through your candidate profile. If your heart is in your work, come work with us. Carnegie Mellon University isn’t just one of the world’s most renowned educational institutions – it’s also a hotspot for some of the most talented doers, dreamers, and difference-makers on the planet. When you join our staff, you’ll become an important part of our mission to create a healthier, safer, and more just life for all. No matter what your role or location, you’ll connect and collaborate with dedicated, passionate colleagues – and you’ll have the satisfaction of delivering work that truly matters. We cultivate a vibrant, welcoming environment where everyone is valued and encouraged to contribute and achieve. In addition to competitive benefits and a robust support network, you’ll have access to many tools and resources to sharpen your abilities and professional skills, as well as opportunities to engage and share perspectives with a dynamic and inspiring community of uniquely talented staff, faculty, students, and alumni. The future is awaiting your expertise and intellect. Come join the architects of what’s next. Apply now. Learn more about Student Employment. Please see Faculty Careers. For technical assistance, email HR Services or call 412-268-4600. We are committed to providing an accessible experience throughout our recruitment process. If you need assistance or a reasonable accommodation at any stage of the application, interview, or hiring process, please contact Equal Opportunity Services by email at employeeaccess@andrew.cmu.edu or by phone at 412-268-5072. Prospective Employee Disclosures