Fast Facts

WGU is seeking a Clinical Placement Facilitator to manage student placements in clinical settings, ensuring compliance and effective communication with various stakeholders while promoting student success in their academic journeys.

Responsibilities: Key responsibilities include determining student placements, collaborating with various stakeholders, managing complex situations, and documenting interactions in a student relationship management system.

Skills: Candidates must possess strong organizational, communication, and problem-solving skills, as well as proficiency in Microsoft Office, Adobe, and Salesforce or equivalent software.

Qualifications: A bachelor’s degree is required, along with four years of administrative experience and three years working in Salesforce; a degree in nursing and knowledge of clinical placements is preferred.

Location: This is a full-time remote position based in the United States, with occasional travel of up to 20%.

Compensation: $49800 - $74600 / Annually

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Grade: Professional 304Pay Range: $49,800.00 - $74,600.00

Job Description

The Clinical Placement Facilitator is a leading member of the Clinical & Field Experience Department that possesses an exceptional level of collaboration, knowledge and expertise along with a wide-ranging experience and skill set. As an individual contributor, the Facilitator is responsible for applying knowledge to contribute to the development of department practices as well as future products or technologies. The Facilitator generally works without supervision, collaborates with management in developing goals and objectives, and assists with the training and development of team members.

Essential Responsibilities:

Determines where to place students based on previous interactions, partnerships, agreements, and proximity to students to ensure that student needs, timelines, and accreditation requirements are met.

Collaborates with students, WGU personnel, and outside professionals regarding placement, compliance, and/or outreach efforts.

Navigate highly complex clinical experience situations that require leadership, professional judgment, and discretion to determine what student needs prompt attention and respond accordingly.

Negotiates and resolve concerns that impact all stakeholders using effective conflict resolution skills, negotiation skills, professional communication, and urgency.

Facilitates product and/or process training efforts within their team or college to increase core and product knowledge.

Uses technology-based tools and communication platforms to aid students in their academic progress.

Serves as a dedicated liaison for students and internal and external stakeholders to increase efficiency and facilitate clear and consistent communication to serve the best interests of the organization.

Properly document all interactions in detail including phone calls, emails, and meetings to ensure that all information is accounted for on student records in student relationship management system.

Exceptional written and verbal communication skills required for interacting with clinical sites, school administration, preceptors, students, and WGU faculty members.

Ability to manage time effectively and shift priorities as needed to ensure that deliverables are completed within expected timeframes.

Lead innovative projects and facilitate committees that improve our processes and deliver better results.

Communicates with students and stakeholders to set clear expectations of the placement and onboarding process, compliance requirements, and affiliation agreements while providing updates throughout the process.

Understands placement guidelines/policies and is able to support students in adhering to the policies – as applicable.

Assists students with navigating the requirements needed to be cleared for placement – as applicable.

Communicates via email, meetings and phone calls; cold calling partners or other stakeholders may occasionally be necessary.

Exhibits professional conduct, interaction, and communication as a representative of the company and the department.

Work in a student relations management system.

Ability to do extensive research online of new sites both academic and health facilities – as applicable.

Assist other team members with account/placement concerns, troubleshooting, escalated issues, etc.

Assist with and/or lead team or departmental projects as needed.

Assist with ongoing team training and onboarding new team members.

Performs other related duties as assigned.

Knowledge, Skills and Abilities:

Must have outstanding organization, time management and communication skills with the ability to adapt in a fast-paced environment.

Strong organizational skills.

Highly attentive to detail.

Sound decision making and problem-solving skills.

Strong written and verbal communication skills.

Must be able to work well under stress and meet deadlines.

Ability to work well within a team.

Capacity for self-motivation and working independently.

Proven ability to form and maintain partnerships.

Ability to provide accurate information and high-quality results.

Proven ability to adapt to change.

Mastery of basic computer skills.

Proven ability to learn new technology.

Proven ability to guide, coach, train, and lead employees in a positive work environment.

Proven ability to motivate team members and work collaboratively across stakeholder groups.

Demonstrated excellent customer services with all WGU staff, students, and stakeholders.

Proven ability to solve complex situations and collaborate accordingly.

Job Qualifications:

Minimum Qualifications:

Requires a bachelor’s degree.

Requires experience with Microsoft Office and Adobe products.

Requires four (4) or more years in an administrative role.

Requires three (3) or more years of experience working in Salesforce or equivalent software.

Preferred Qualifications:

Bachelor’s degree in nursing.

Knowledge of clinical experience placements, contracts, and/or medical terminology.

Experience working in higher education.

Application Instructions:

Please ensure your resume includes month and year for each position and clearly reflects how your experience meets the listed minimum qualifications. Candidates selected for consideration must demonstrate that they meet all minimum qualifications within their resume.

Physical Requirements:

Prolonged periods sitting at a desk and working on a computer.

Must be able to lift up to 15 pounds at times.

Working Conditions:

This is a Full-Time remote role, Monday through Friday during regular business hours.

This position requires occasional travel of up to 20%, including required attendance at designated company summits (typically one to two per year). Additional travel may include conferences, visits to company locations, and other business-related events as needed. Additional travel may be assigned as needed to support business requirements.

#LI-Remote #LI-TT1

Position & Application Details

Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.

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