Assessment Coordinator - Scoring

As the largest Canadian-owned and operated K-12 publisher, Nelson Education Ltd. is Canada's only heritage education content provider, known for its innovative products and solutions catering to learners across the country.

Nelson is on a mission to make learning accessible, engaging, and effective for all. That's why Nelson continuously strives to create dynamic curriculum-aligned content that caters to diverse learning styles, fostering critical thinking, creativity, and life-long learning.

In response to the evolving education landscape, Nelson developed Edwin, a digital learning ecosystem. Edwin is a learning platform for classroom success, providing curriculum-linked content, engaging tools and unparalleled support to reach every student.

Nelson is redefining education and making a positive impact on the way knowledge is acquired and shared by creating the possible, one learner at a time.

About the Role

Reporting to the Vice President, Head of Sales, the Assessment & Sales Development Coordinator will execute the scoring services for classroom assessments and support clinical account sales using an inside account management model with a focus on Tier 3 resources. This role is responsible for fielding calls from clinical customers and forwarding them to the appropriate person (e.g., sales team, order desk or dept. manager).

This role is a temporary 6-month contract opportunity based out of Newmarket, ON. The successful candidate will work in a hybrid capacity, both on- and off-site, at different capacities based on the time of school year and season. We are seeking an independent, professional, and detail-oriented professional to fill this full-time position.

Key Accountabilities:

Scoring & Assessment Services:

• Perform scanning, editing, scoring, and reporting of answer documents while ensuring a very high degree of accuracy
• Co-ordinate packing and destruction or returns to customers
• Meet or exceed the goals for turnaround times for scoring services
• Provide live support for online administration during scheduled testing windows
• Prepare and load rosters for CCAT 7, CTBS-R
• Communicate technical issues with the Riverside team during testing windows
• Provide Tier 1 technical support for online CCAT/CogAT administration
• Perform quality-control checks on each reprint of scannable answer sheets
• Perform routine calibration of the optical scanners; Arrange for service calls and maintenance when required.
  

Product Expert:

• Act as the front-line source of general information and assistance for Customer Support, Sales Account Manager, and external customers with inquiries relating to intervention resources
  

Sales Development:

• Update Salesforce with current contact information for Clinical accounts

The Assessment & Sales Development Coordinator is a highly organized, detail-oriented administrative professional searching for an entry level role in an Administrative or Sales pathway. You are a proactive, thoughtful problem-solver who is able to communicate clearly and professionally with customers over the phone, email, and in-person. You are task-oriented, enjoying routine and consistency, while also having a passion for providing exceptional customer service. The successful candidate will demonstrate the following traits:

• Bachelor’s degree or equivalent combination of education and experience
• Ability to operate in a fast-paced environment with evolving project requirements and priorities
• Ability to work independently
• Deadline-oriented with the ability to multitask and prioritize workload effectively
• Comfort with computer systems, quick to learn
• Strong customer service skills and high regard for customer satisfaction
• Good verbal and written communication skills
• Well-organized, with excellent attention to accuracy and details
• Comfortable and adaptable to work peak times and volumes (cyclical)
• Independent problem-resolution skills
• Familiarity with Salesforce and Microsoft applications is considered an asset

Compensation

The base salary range for this contract full-time position begins at $45,000+ per annum based on experience. Compensation is part of our broader Total Rewards package, which includes benefits and programs that support employee well-being and growth.

What We Offer

At Nelson, we believe in taking care of our people.

Your well-being, growth, and work-life balance matter to us, which is why we offer a comprehensive benefits package designed to support you - professionally and personally.

The below benefits apply to this temporary contract position:

• This role is primarily on-site with some hybrid flexibility, M-F, standard business hours
• Free parking on-site
• Access to LinkedIn Learning for continuous skill growth
• Mentorship and professional development opportunities
• A comprehensive Employee Assistance Program (EAP) providing confidential support spanning from mental health services to financial counselling, and many things in-between.
  

Don't have 100% of the above qualifications? Do you still think Nelson is a great fit for you? We encourage you to apply anyway!

Our EDI Statement

Nelson teaches the world by learning from everyone in it.

We are committed to fostering an equitable, diverse, and inclusive workplace environment. This is an integral part of our company’s culture and mission that aligns with our four key pillars of Employee Diversity, Developing Authentic and Accurate Content, Amplifying External Voices, and Supporting the Local Community and Beyond.

We believe in the power of education and our ability to impact social change. Truth, honesty, integrity, and respect guide our decisions and actions in the development of learning solutions that empower success for all educators and learners.

We value a respectful, inclusive, and safe workplace that nurtures belonging and represents many different cultures, backgrounds, perspectives, and opinions. Everyone is free to be who they are.

We foster and continue to build relationships that are equitable, diverse, and inclusive with existing and future partners in education.

We commit to holding ourselves accountable by creating measurable short and long-term goals that place equity, diversity, and inclusion at the core of what we do in our resources, the workplace, the educational community, and in the larger society.

We strive to build an inclusive world for everyone. We are stronger together.

AI and Automated Hiring Tools

Nelson uses AI support tools in our applicant tracking system to help with tasks such as summarizing points and anonymizing applications. All candidate screening, assessments, and hiring decisions are done by people.

Interview Outcome Notification

Nelson is committed to keeping candidates informed. All candidates who attend an interview for a publicly advertised role will be notified of the outcome of their candidacy. Candidates will be notified of the hiring decision no later than 45 days after the last interview.

Our Commitment

Nelson is an equal opportunity employer and is committed to Inclusion, Equity and Diversity. As part of this commitment, we do not discriminate on the basis of age, race, sex, gender, gender identity, colour, religion, national origin, sexual orientation, marital status, citizenship, veteran status, or disability status.

Should you require any accommodation during our recruitment and selection process, please reach out to peopleandengagement@nelson.com.