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Manager, Customer Success and Experience
EDUCAUSE🇺🇸In-Person - United States$55K–$75K/yr7mo ago
Role Snapshot
The Manager of Customer Success and Experience at EDUCAUSE builds and maintains strong relationships with corporate members to drive engagement, satisfaction, and long-term business value. This role serves as the primary post-sale point of contact, ensuring customers achieve their goals and remain satisfied throughout their partnership lifecycle.
Key Responsibilities: Maintain high-touch customer service, onboard corporate partners, conduct quarterly progress reviews, develop open communication channels to address concerns, and build trusted advisor relationships with key stakeholders. Proactively identify customer needs, drive renewals and upselling opportunities, establish best practices for customer success, and mentor internal staff on customer satisfaction at all stages.
Skills & Tools: Excellent communication and analytical abilities with experience in customer service, ideally within higher education. Sales experience and the ability to provide consultative guidance on product offerings are preferred.
Qualifications: Bachelor's degree or equivalent experience required, with at least five years in customer service. Sales and higher education experience are preferred.
Location: United States
Compensation: $55K–$75K/yr
Job Description
The full job description is available on EDUCAUSE's website.
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