Customer Engagement Specialist

Paper

🇺🇸16 Locations2mo ago

K-12 Customer Success Customer Engagement Account Management Client Relations

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Role Snapshot

Customer Engagement Specialist role focused on building and maintaining customer relationships across the East Coast region. The position plays a key part in driving customer satisfaction and retention for Paper.

Key Responsibilities: Manage customer communications, respond to inquiries, and support account management activities. Handle day-to-day customer interactions and coordinate with internal teams to resolve issues and enhance customer experience.

Skills & Tools: Strong communication and interpersonal abilities with customer service expertise. Proficiency in CRM systems and ability to multitask in a fast-paced environment.

Qualifications: Typically requires 1-2 years of customer service or engagement experience. High school diploma or equivalent required; bachelor's degree preferred.

Location: 16 Locations

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