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Customer Success Manager
Lumion🇺🇸In-Person - South Jordan$80K–$120K/yr7mo ago
Role Snapshot
Lumion seeks a Customer Success Manager to lead partner engagement and drive adoption of innovative educational software solutions. The role emphasizes strategic partnership management, onboarding, and cross-functional collaboration to ensure long-term partner success and expansion opportunities.
Key Responsibilities: Develop and execute strategic success roadmaps, manage partner relationships, drive product utilization, oversee onboarding processes, and identify expansion opportunities. Act as the primary point of contact for partner inquiries, facilitate quarterly business reviews, and collaborate across Product, Sales, Marketing, and Operations teams.
Skills & Tools: Strong communication, strategic thinking, project management, data analysis, and proficiency in CRM platforms. SaaS or edtech experience is preferred.
Qualifications: 2–3 years of experience in customer success, partner management, or account management. Proven ability to manage multiple stakeholders and deliver exemplary service.
Location: South Jordan, Utah
Compensation: $80K–$120K/yr
Job Description
Key Responsibilities
Partner Management and Strategy
- Develop and execute strategic success roadmaps aligned with partner goals
- Strengthen partner health metrics—such as product usage, NPS, retention, and expansion
- Proactively identify risks and surface opportunities using data and KPIs
- Act as the internal advocate for partners, ensuring their needs inform product and business decisions.
- Track partner usage and promptly engage when a drop in activity is detected.
Onboarding and Growth
- Lead successful onboarding of new partner schools
- Ensure partners quickly achieve value and are set up for long-term success
- Identify upsell opportunities and pass leads off to Revenue Team
Cross-functional Collaboration
- Work closely with Product, Sales, Marketing, Implementation, and Operations to introduce and launch new features and products
- Ensure feedback loops are closed and partner insights inform internal strategies and product roadmaps.
Support and Relationship Management
- Serve as the first point of contact for partner inquiries and issue resolution.
- Deliver exemplary service and build long-term trust with stakeholders across partner organizations.
- Facilitate Quarterly Business Reviews (QBRs) and regular strategic check-ins.
Qualifications
Required
- 2–3 years of experience in customer success, partner management, account management, or a similar role.
- Proven success managing multiple stakeholders and driving adoption at scale.
- Strong project management skills with the ability to meet tight deadlines.
- Proficiency in CRM tools (HubSpot preferred) and data platforms such as Excel or Looker.
- Organized, detail-oriented, and driven by operational excellence
- Strategic thinker with strong execution skills and the ability to lead through influence.
- Resilient, self-motivated, and able to thrive in a fast-paced, evolving environment.
- Passionate about improving educational access and outcomes through technology.
- A confident communicator who can distill complexity into actionable insights.
Preferred
- Experience in SaaS, fintech, or edtech environments.
- Experience working with post-secondary, trade, or vocational schools.
- Knowledge of student financing, including loans or Income Share Agreements.
- Background in education, admissions, or school operations.
- Familiarity with Finix, Payabli, Stripe, or similar payment/financial platforms.
Benefits
- Unlimited paid time off
- Generous benefits allowance
- Health Insurance Reimbursement
- 401(k) plan
- We’ll pay your cell phone and home internet bill up to $200
- $100/month toward your personal wellness (however you define it)
- Paid Maternity and Paternity leave