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Enterprise Customer Success Manager
Gravyty🇺🇸In-Person - United States$90K–$150K/yr11mo ago
Role Snapshot
Enterprise Customer Success Manager at Gravyty leading customer relationships with higher education institutions, ensuring adoption, retention, and measurable institutional impact through strategic partnership and advocacy.
Key Responsibilities: Build and maintain trusted relationships with university leaders, serve as primary point of contact, develop tailored success plans, monitor health metrics and adoption trends, drive renewals and upsell opportunities, and report on KPIs to internal stakeholders.
Skills & Tools: Strategic thinking, consultative problem-solving, executive presence, and exceptional communication skills; proficiency with CRM and Customer Success platforms such as Salesforce, Gainsight, and HubSpot.
Qualifications: 5+ years of Customer Success, Account Management, or Consulting experience in SaaS with higher education strongly preferred, and proven track record managing enterprise accounts and executive-level relationships.
Location: In-Person - United States
Compensation: $90K–$150K/yr