Fast Facts

Join our passionate US team as an Ed-Tech Implementation Specialist to enhance video learning experiences for K-12 schools while working remotely or in our Charleston office.

Responsibilities: Lead K-12 district integrations for Single Sign-On platforms, troubleshoot technical issues, and provide customer support through live programs and documentation.

Skills: Strong customer service, problem-solving, and technical support skills, with experience in SSO platforms and SaaS products.

Qualifications: Preferred experience with onboarding SSO services, K-12 instructional technology, and Salesforce CRM is a plus.

Location: Remote or Charleston office, USA

Compensation: Not provided by employer. Typical compensation ranges for this position are between $70,000 - $100,000.

Join a passionate US team at a worldwide leading educational video company
Support our customers and enhance video learning experiences for schools
Full-time permanent position, working remotely or in our Charleston office

Why Join Us?

Do you want to make a positive impact on the education of future generations? If the answer’s yes, then we want you here at ClickView. We believe in using the power of video to transform traditional education, allowing students and teachers to foster a creative and innovative educational environment, from wherever they are.

At ClickView, we look for passionate professionals who are seeking a hands-on role in a dynamic organization. In turn, we invest in our staff to enhance overall team performance and achieve growth together. You can expect support and investment in your future career plus the day-to-day benefits of an open plan and vibrant work environment.

Are you ready to take your first step with us?

The role:

We are looking for a talented Technical Support Specialist to help us continue to provide exceptional product and technical support to our customers across the US for both ClickView and Streamable Learning. We are looking for an individual who has a genuine love of customer service and technology and has a great attitude and work ethic to match. The ideal candidate will love following processes whilst using their initiative to solve problems, and maintain regular proactive contact with customers to build brand advocacy within the community.

This role offers you the opportunity to lead the product support function in the US, whilst being supported by an enthusiastic and professional team globally. You'll be responsible for a wide variety of technical tasks which will allow you to showcase your technical and customer skills in a fast paced and innovative work environment.

Your responsibilities include:

Leading and supporting K-12 district partners through the setup, configuration, and successful implementation of Single Sign-On (SSO) platforms, including SAML-based integrations
Serving as the primary point of contact for technical onboarding, ensuring smooth integration with district systems (SSO, SAML, LMS, etc.) and minimizing barriers to adoption
Collaborating with district technology teams and instructional leaders to align implementations with instructional technology goals and classroom needs
Troubleshooting and resolving technical setup issues with a customer-first mindset, while escalating complex cases appropriately and working with global teams
Documenting all actions and information on cases, maintaining an accurate database of interactions and next steps with customers
Running daily live zoom programs for customers, providing technical support and post-program support to our customers through editing video recordings and uploading to our platform
Data management (e.g. daily program registration management and attendance data), data entry and managing the day-to-day of program updates and schedules
Ad hoc tasks such as supporting with landing pages and making modifications to our programs as required

Nice to have skills:

Experience onboarding and implementing Single Sign-On services (Clever, ClassLink, SAML)
Experience of working with and technically supporting SaaS products
K–12 instructional technology experience, with a strong understanding of how digital tools and platforms are adopted and used by teachers, librarians, and district technology teams
Experience working with Salesforce CRM

Benefits:

Paid leave - 20 days paid annual leave, paid sick leave and extra paid Wellbeing and Volunteering leave 🚴
401k match and Platinum health insurance - (80% coverage) with vision and dental included 💰
Flexible working - to accommodate hours and arrangements and ability to work remotely from a different location for up to 100 calendar days per year 🏠
Generous parental leave policy - offering 16 week’s full pay 🚼
Learning and Development budgets - access to LinkedIn Learning, along with professional opportunities made available to all our teams, so you can continue growing to be the best you 🥇
Wellbeing Policy - with access to EAP and wellbeing apps, we put your mental health and wellbeing at the forefront of what we do 💆‍♂️

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Ed-Tech Implementation Specialist