Director, Solutions Engineering

🇺🇸In-Person - Dallas, TX$180K–$280K/yri1h ago

K-12 Sales Solutions Engineering Enterprise Sales Sales Enablement LMS Integration Account Management

Role Snapshot

Director-level leadership role managing a Solutions Engineering team for an EdTech company, responsible for driving pre-sales technical strategy, revenue growth, and customer success across K-12 and higher education markets. Acts as key liaison between Sales, Product, and Customer Success to design scalable solutions for education customers.

Key Responsibilities: Build, mentor, and manage a high-performing Solutions Engineering team while providing technical sales support for strategic enterprise opportunities and conducting executive-level demonstrations and proof-of-concepts. Develop solutions aligned to customer requirements, oversee capacity planning and resource prioritization, and collaborate cross-functionally with Product and Customer Success teams on roadmap alignment and customer handoffs.

Skills & Tools: Expert-level product and technical knowledge across LMS platforms, data integrations, APIs, and education compliance standards; strong leadership, mentoring, and team-building capabilities; excellent communication and ability to translate business requirements into technical solutions for executive and technical audiences.

Qualifications: Extensive pre-sales or solutions engineering experience in enterprise SaaS or EdTech environments with proven team leadership and revenue impact; deep understanding of education technology ecosystems, data privacy regulations, and complex customer implementations.

Location: In-Person - Dallas, TX

Compensation: $180K–$280K/yr (estimated)

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Job Description

Solutions Engineering Leadership – Education Technology

Role Overview

This leadership role directs the pre-sales and technical solutions function for the organization’s Education Technology (EdTech) products and services, aiming to support revenue growth, customer success, and product innovation across K–12, Higher Education, and Strategic/Professional Education markets. The leader is responsible for building, managing, and mentoring a high-performing Solutions Engineering team while actively supporting strategic sales opportunities and complex customer engagements. This position acts as the primary liaison, bridging Sales, Product, and Customer Success teams to design scalable, secure, and impactful for education customers.

Key Responsibilities

Leadership & Team Development: Build, lead, mentor, and coach a team of Solutions Engineers, fostering a culture of excellence and continuous learning. Define the solutions engineering strategy aligned with company revenue goals and establish best practices for technical evaluations, discovery, solution design, and product demonstrations. Manage capacity planning, resource engagement prioritization, and hiring for the team.
Strategic Sales & Customer Engagement: Partner with Sales team to provide technical sales support for strategic and enterprise opportunities. Lead high-complexity customer discussions, conducting detailed needs assessments to translate business requirements into compelling technical solutions. Oversee or personally execute executive-level product demonstrations, technical/strategic presentations, and proof-of-concepts/pilot programs.
Solution Development & Technical Expertise: Develop a deep understanding of customer environments, pain points, and success criteria. Develop value-based solutions aligned to customer use cases. Solutions must address key education requirements and technologies, including LMS platforms, data integrations and APIs, and compliance with data privacy standards. Master both front-end and back-end product knowledge, serving as a Subject Matter Expert (SME) to internal and external stakeholders.
Cross-Functional Collaboration: Partner with Product teams to communicate customer requirements, market needs, and field feedback to help shape the product roadmap, product content resource generation, and feature prioritization. Collaborate with Customer Success and Onboarding teams to ensure seamless handoffs from pre-sales to implementation and guarantee strategic customer success. Coordinate and design inter-departmental processes to address complex workflow scenarios reducing barriers for execution of charters.
Operational Excellence: Develop, track, and report on key departmental metrics, including technical win rate, sales cycle length, impact on revenue growth, and team performance. Improve solutions engineering processes, tools, and technical documentation. Implement and manage demo environments and solution architectures.