Fast Facts

Join our Onboarding team as an Onboarding Specialist where you'll support newly enrolled students in completing their pre-class steps and help them feel ready and confident to start their academic journey.

Responsibilities: Host virtual onboarding sessions, drive course pre-work completion, provide support to students, troubleshoot issues, and manage a caseload of 150-200 students.

Skills: Strong communication, organizational, and emotional intelligence skills are required; proficiency in using spreadsheets and chat tools.

Qualifications: Preferred background in student services or customer service, but a Bachelor’s degree is not mandatory as experience and initiative are valued over formal education.

Location: This position is based in Buckhead, Atlanta, and allows for a hybrid work schedule with remote work on Mondays and Fridays.

Compensation: $47000 - $56000 / Annually

About the Team

The Onboarding team is the bridge between “I’m in” and “I’m ready.” We support students who’ve enrolled but haven’t yet started classes - making sure they feel confident, equipped, and supported from day one. That means guiding them through key first steps like attending onboarding sessions, completing course pre-work, and navigating early blockers before the term begins.

We’re the first stop after Admissions, and we play a critical role in building student momentum. Our work directly impacts student retention, satisfaction, and readiness to succeed.

This is a high-touch, high-accountability team of self-starters who care deeply about students. We collaborate closely with Admissions Counselors, Success Coaches, and internal teams to make sure no one falls through the cracks during this crucial pre-start period.

About the Role

As an Onboarding Specialist at Campus, you’ll be the first point of contact for newly enrolled students. Your job is to help them complete key pre-start steps, stay engaged, and feel supported as they begin their journey. You’ll host onboarding sessions, answer questions, follow up persistently, and ensure students complete course work and any additional setup tasks.

This role requires warmth, clarity, and relentless follow-through. You’ll speak with students navigating change, uncertainty and sometimes frustration, and your calm, structured support will make all the difference.

If you’re empathetic, organized, and thrive in fast-moving environments, this is a place where you’ll have real impact.

You’re excited about this opportunity because you will…

• Host live virtual onboarding sessions to welcome and guide students through their first steps, including tech setup, Campus Academy, and program expectations
• Drive completion of course pre-work and required onboarding steps by monitoring progressing and proactively following up via calls, texts, and messages
• Build trust quickly and maintain a personalized supportive tone, especially in touch or emotional conversations
• Support students through hesitation or frustration by listening closely and offering clear, motivating next steps
• Identify and troubleshoot blockers—whether tech issues, missed steps, or low engagement—and guide students through solutions
• Coordinate with Admissions Counselors and Success Coaches to ensure clean handoffs and avoid student fall-off
• Adjust communication style, timing, and process execution based on changing expectations and tools
• Support teammates and contributes to a strong team culture
• Stay organized and manage a caseload of 150-200 students with clarity and consistency

We’re Excited About You Because You…

• Are warm, professional, and confident. You build trust quickly and communicate clearly across formats
• Follow through relentlessly, using structured outreach and documentation so that no student falls through the cracks
• Encourage students clearly and consistently, helping them feel confident, prepared, and capable as they start their journey
• Stay calm and focused in emotionally complex moments, whether a student is confused, resistant, or overwhelmed
• Use trackers, spreadsheets, and messaging tools to manage outreach, document progress, and prioritize effectively across a high caseload
• Adapt quickly to new tools, processes, or caseload priorities without losing momentum
• Take initiative, collaborate across teams, and thrive in a fast-paced mission-driven startup environment

Required:

• Strong written and verbal communication skills
• Excellent time management and organizational habits
• High emotional intelligence, and can stay calm, clear, and confident with a wide range of students
• Comfortable using systems like spreadsheets, trackers, or chat tools to manage workflows

Nice to Have:

• Experience in a student or customer-facing role with a focus on communication, follow-through, or service
• Experience in onboarding, admissions, student services, or customer service
• Background in fast-paced or startup environments]
• Bachelor's degree preferred, but not required - we value hustle, heart, and clarity over credentials

What you’ll get:

• A compensation package that includes a base salary $47,000 - $56,000 + equity grant
• Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. For roles that are available to be filled remotely, base salary will be localized.
• Medical Insurance + free Dental and Vision Insurance
• 401(k) match
• Fertility benefits via Carrot
• Flexible working hours & a hybrid work schedule (Mon & Fri remote; Tues-Thurs in-office)
• Flexible Time Away + paid holidays
• In-office lunches for our Atlanta office
• Social events - happy hours, birthday celebrations, holiday parties, & more!
• Opportunity to make an impact – you’ll be an integral player in bringing our vision to life

Where we’re located: Buckhead, ATL

At this time, we are unable to provide visa sponsorship or immigration support for this position. Candidates must have current and ongoing authorization to work in the United States without the need for sponsorship now or in the future.