Partner Operations Manager

Job Title : Partner Operations Manager Job Description

About The Role

Reporting to the Senior Director, Partnership Success the Partner Operations Manager will

oversee operational projects related to Fullstack Academy and Simplilern’s university and tech

partnerships. This is a dynamic role that includes project management, operational

implementation, and partner communication. Project management, scheduling, organizing,

record-keeping, reporting, and handling information flow are key elements of this role. As a

Partner Operations Manager, you will have a great opportunity to work with a leading

educational brand, get exposure to the U.S. education market and to top tier U.S. universities

and tech companies.

Create and maintain reporting for university and tech partnerships, including KPIs such

as enrollment, revenue share, and student feedback

- Track student data required for partner reporting using software such as spreadsheets,

learning management systems, and a CRM

- Track partnership projects and statuses using internal CRM and project management

tools

- Communicate with university and tech partners and tracking meeting agendas and

action items

- Document processes and procedures with an eye towards long-term scalability

- Interface directly with university and tech partners on requests, meeting scheduling, etc

- Maintain the university graduation certificate production and distribution process

- Work cross functionally with other departments including Marketing, Enrollment, Student

Success, Finance and Admissions to fulfill university and tech partner requests

- Formulate project plans for other partnership needs and own implementation

Previous working experience in at least one of the following areas: Relationship

management, product management, business operations, or project management

- Undergraduate degree in business or technical domain is preferred,

- Strong organizational skills that reflect the ability to perform multiple tasks seamlessly

- Good communication and interpersonal skills

- Capable of maintaining strong relationships

- Proven success organizing and driving projects to and beyond stated targets

- The ability to operate and execute independently, while collaborating with internal

teams and leadership to get the support you need to drive success

- Strong analytical and problem solving abilities

- Proactive and deadline driven professional

- Documentation management and ability to use project management tools - proficient in

Excel and Word (Knowledge of Monday.com a plus)

- Attention to details

- Time management skills with the ability to meet deadlines

- Must be a positive can do person who is adaptable to change

Qualification :

Five key objectives an employee should accomplish to help an employee be successful,

effective and to excel in this current role

1. **Technical Proficiency**:

- Understand how to best utilize the tools, software, and technologies specific to your

role.

2. **Effective Communication**:

- Clear and concise verbal and written communication skills.

- Active listening and the ability to not only take notes but think through next steps

which need to be taken to complete assigned tasks

- Ask clarification questions if instructions are unclear

- Tailoring communication style to different audiences, whether clients, colleagues, or

management.

3. **Time Management and Organization**:

- Prioritizing tasks to meet deadlines efficiently.

- Keeping workspaces and digital files organized for easy access.

- Balancing multiple projects and responsibilities without sacrificing quality.

4. **Problem-Solving and Critical Thinking**:

- Identifying issues quickly and accurately.

- Developing creative and effective solutions to challenges.

- Making informed decisions based on data and analysis.

5. **Team Collaboration and Interpersonal Skills**:

- Working effectively within a team, contributing positively to group projects.

- Building and maintaining strong working relationships with colleagues.

- Demonstrating empathy, respect, and emotional intelligence in interactions.