This position has been filled
This job is no longer accepting applications. Browse open EdTech jobs or view current openings at Community College of Baltimore County or search for Specialist, IT Knowledge jobs.
Summary
Part-time IT Knowledge Specialist responsible for designing, developing, and maintaining technical knowledgebase documentation to support technology use across Community College of Baltimore County. The role improves user experience through comprehensive support content and administrative assistance to the IT department.
Job Description
The purpose of this class is to provide technical support through the design, development, implementation and maintenance of all technical knowledgebase documentation, and administrative duties to support the use of technology throughout the college.
High School diploma/GED, candidates currently enrolled in college studing Information Technology or Associate's Degree in Information Technology preferred. Experience supporting technology, developing and maintaining technical documentation preferred.
- Initiate, design and develop documentation to meet specific needs of groups and individuals.
- Collaborate with all areas of IT to maintain and expand a database of support content to improve user experience.
- Document trouble-shooting efforts with appropriate groups.
- Assess effectiveness and organization of knowledgebase material for ongoing refinement and process improvement.
- Maintain currency in Office, SharePoint and other computer software technologies through research and professional development participation.
Essential Job Duties are intended to be examples of duties and are not intended to be all inclusive. There will be other duties as assigned.
Other Open Roles at Community College of Baltimore County
Programmer Analyst I and II Database Administration
$79K–$130K/yr